CITSmart: The Complete IT Management Solution

The greatest challenge for CIOs today is to drive values added by IT into organizations effectively. ITSM, in that regard, could be the right remedy to that challenge as it ensures that everything works well and adds the expected value. However, not many CIOs tread the right path; they use methods, techniques, and tools that do not allow the clear presence and influence of a value. Emauri Gaspar says his company can help. His firm, CITSmart, can identify evident flaws in basic points such as the correct definition of a portfolio and services catalog and how it addresses business issues. “This is where CITSmart makes the difference: We have a robust portfolio management and catalog management platform for IT services, as well as for other areas of an organization,” underscores the CEO. The firm offers everything required for services to be delivered, managed, and analyzed, promoting continuous improvement and changing the perception of value by its users. CITSmart’s competitive advantage lies in its ability in connecting internal processes to customer experiences.

Over the years, CITSmart has been pursuing their customer’s demands and catering to their needs, while monitoring changing market trends. CITSmart’s Holistic Services Management solution offers a single platform that different departments in an organization can leverage, to effectively communicate and collaborate, through a robust workflow based on knowledge management. “We enable real digital transformation for companies. Our Holistic Services Management solution is a powerful integration tool that can have legacy systems and several applications communicating under a reliable performance,” adds Gaspar.

Enabling efficient service management is CITSmart’s Anuva—a voice-recognition assistant. Designed for Service Management in higher levels, in terms of users functioning— especially when it comes to Knowledge Management—Anuva leverages the power of artificial intelligence. Gaspar informs, “With Anuva, we can configure knowledge by routine operations, be it directly linked to the functions or indicated in the tasks workflow. This provides steady-ready information, as well as real useful knowledge because the system learns which knowledge is being accessed and used to solve particular questions.”