Claim Connect IQ
A Digital Marketplace that Connects Insurance Professionals with the Best Service Providers

With more than two decades of experience selecting and purchasing third-party services for insurance carriers, Jeanette Hernandez knows better than most how challenging that process can be. Endless solicitations, unproductive meetings, and hours of conferences with potential vendors — often leading to unproductive relationships.

This experience led Jeanette to design Claim Connect IQ — the industry’s premier digital marketplace, a platform that enables insurance professionals to identify, collaborate, and transact business with a variety of service providers in multiple categories. Designed for a wide range of service buyers, including claims, risk management, underwriting, agents, and brokers, Claim Connect IQ helps users at all levels to connect with appropriate service providers based on their requirements.

“Having experienced first-hand how difficult it is to distinguish between providers, I wanted to create a marketplace to help companies both demonstrate their proficiencies and build their brand,” says Jeanette. The platform allows insurance professionals not only to locate service providers but view all the marketing material of the provider in one place to learn the most about the company that they can.

Claim Connect IQ helps service providers build their brand in the insurance industry and connect with insurance professionals that they may not normally market to. One of Claim Connect IQ’s many innovative features is the ability for users to rate and review the service providers from whom they receive services. These reviews provide an extra layer of information that is helpful for users looking to find the right provider. In addition, providers can post a wide range of educational materials, including podcasts and instructional webinars — all of which helps to educate the industry.

Two additional platform features to Claim Connect include iBid and iMatch. iBid allows insurance professionals to create a bid for work or assignments with their specific requirements.

Our platform helps insurance professionals search, select, and interact with their service providers, while also helping service providers demonstrate their proficiencies and build their brand

The bid is then fed to approved service providers in that category, allowing them to accept ordecline the offer. The platform then notifies the member who placed the bid of the service providers who accepted their bid. For ease of use, all of this is stored in the members’ dashboard.

iMatch helps buyers of services during their request for proposal (RFP) processes to match them to the best serviceproviders for their company. iMatch has already connected multiple providers and buyers. In one such successful match, the lead executive at the buying organization commented that the culture of the two organizations matched perfectly, while the service provider acknowledged that the insurance company was not even on their marketing list. iMatch is continuously updating matching algorithms that will make the RFP processes more transparent and effective.

Lastly, to supplement its technology offerings, Claim Connect IQ offers specialists in different service segments to assist in RFP, audit, and other vendor management areas. This expertise helps round out the Company’s overall focus, which is to help insurance companies, risk managers and brokers make better business decisions when it comes to third-party service partners.

Claim Connect IQ has plans to expand its footprint to Canada and the U.K. in the next year to enable insurance professionals and service providers from these countries to interact with the U.S. market as well as their own.