Tyler Bower, Practice Director

Cloud at Work has built its identity around solving that challenge.

The company’s approach goes beyond providing hosting infrastructure. It focuses on becoming the operating partner that connects the application, infrastructure, security, and service layers surrounding Sage environments. This perspective emerged from a market observation by Tyler Bower, Practice Director of Cloud at Work, who recognized that many cloud providers concentrated on platforms while overlooking the applications running on top of them.

“When we started Cloud at Work, we really did it for three main reasons. One, to create security, availability, and redundancy, but most importantly, we wanted to create the absolute best experience for Sage end users while adopting the cloud,” says Bower.

That philosophy has guided Cloud at Work’s growth as it expanded from a Sage-focused cloud provider into a broader strategic technology partner helping Sage customers connect cloud infrastructure with managed services, cybersecurity, Azure solutions, and emerging AI capabilities.

Building the Connection between Cloud and Applications

The company’s journey began from a clear market gap. While cloud computing was rapidly gaining adoption, Bower saw that many providers were primarily focused on infrastructure rather than understanding the critical business applications hosted within those environments. For Sage users, this distinction is important because ERP platforms are deeply connected to operations, workflows, integrations, and organizational decision-making.

Cloud at Work designed its platform around the needs of those applications. The company established data centers across the United States and Canada, creating secure and reliable environments for Sage customers. It also became the first cloud company to work strategically with Sage to help define cloud hosting standards for end users, including approaches around shared resources, dedicated environments, and security requirements.

“What makes us different from every other cloud company out there is reducing the layers for our customers.”

As customer expectations evolved, Cloud at Work expanded its capabilities into Microsoft Azure, managed services, and cybersecurity. However, the company’s foundation remained focused on helping organizations modernize without forcing them into restrictive models.

Many businesses want the convenience of cloud services while maintaining control over their technology decisions. Cloud at Work addresses this need by offering environments that preserve customization and flexibility while improving security, availability, and operational efficiency.

Reducing Complexity through Ownership

One of the biggest challenges facing organizations today is complexity. Traditional technology environments often involve multiple vendors, including cloud providers, software publishers, consultants, IT providers, and internal teams. When problems occur, customers frequently find themselves coordinating between different parties trying to determine responsibility.

Cloud at Work has positioned itself around eliminating that experience. Rather than passing issues between vendors, the company takes ownership of identifying where problems exist and guiding customers toward solutions.

“What makes us different from every other cloud company out there is reducing the layers for our customers,” explains Bower. “You call us and we’ll help you delineate, and then we take the ball across the goal line and bring you back solutions.”

This approach reflects a broader shift in how organizations evaluate technology partners. Companies are no longer searching only for providers that deliver individual services. They are looking for partners that understand business outcomes and remain accountable throughout the technology lifecycle.

Cloud at Work’s model extends beyond infrastructure management by addressing application performance, optimization, monitoring, and support processes. The goal is to create a more connected experience where customers do not have to navigate technical boundaries alone.

Creating a Complete Technology Ecosystem

Cloud at Work offers multiple pathways for organizations moving Sage environments into the cloud through CloudCore for Sage, CloudSelect for Sage, and CloudPremier for Sage. The portfolio gives organizations a choice of cloud environments based on their business, performance, security, scalability, and budget requirements rather than forcing every customer into a single architecture.The company also provides Client Experience Plans, which provide Sage customers with a proactive, predictable approach to support, upgrades, and ongoing optimization. When combined with Cloud at Work hosting, customers can create a more complete technology experience spanning their Sage application, infrastructure, support, security, and modernization needs.

Customers often begin their relationship with Cloud at Work by migrating Sage applications, but many later expand into additional services. Managed services, security solutions, Azure Virtual Desktop, and infrastructure support become natural extensions as organizations seek a more unified technology relationship.

The company’s customer-focused model has contributed to strong loyalty, with Cloud at Work maintaining an average customer retention rate of more than 98 percent over nine years. That consistency reflects its emphasis on relationships, responsiveness, and long-term partnership.

As cybersecurity threats continue to increase, cloud environments must provide more than availability. They must protect critical applications and support rapid recovery when incidents occur.

Cloud at Work has built security into its platform through dedicated virtual firewalls, network segmentation, backups, monitoring, and disaster recovery capabilities. The company was also among the early Sage cloud providers to prioritize SOC 2 Type 2 standards and establish stronger security frameworks alongside network segmentation, dedicated virtual firewalls, monitoring, backups, and disaster recovery capabilities.

A pharmaceutical customer example demonstrates the importance of this approach. When the customer experienced a network compromise involving outdated infrastructure, Cloud at Work’s monitoring teams identified the issue, isolated connections, and restored the Sage environment using available backups. While other parts of the customer’s infrastructure remained affected, the critical ERP system was brought back into operation quickly.

The company’s security philosophy is based on preparation rather than reaction. By building resilience into the environment before incidents occur, Cloud at Work helps customers reduce disruption and protect business continuity.

Preparing Customers for the AI Era

AI is becoming a defining technology conversation across industries, but Cloud at Work believes adoption must be approached responsibly. Organizations are exploring AI tools rapidly, yet many lack clear policies around security, governance, and data protection.

Cloud at Work is extending its role by helping customers understand how to use AI safely and effectively. The company views AI not simply as another technology trend, but as an area where organizations need guidance to avoid unmanaged risks.

When we started Cloud at Work, we really did it for three main reasons. One, to create security, availability, and redundancy, but most importantly, we wanted to create the absolute best experience for Sage end users while adopting the cloud.

“Where Cloud at Work is in a great spot for our customers is developing AI strategies and consulting capabilities to help not only coach our customers on how to implement AI and utilize it in a correct and safe way, but also really how to make it work for their business,” says Bower.

This approach aligns with the company’s broader philosophy. Whether addressing cloud migration, cybersecurity, or AI adoption, Cloud at Work focuses on helping customers make informed decisions while maintaining control over their technology environment.

The Future of Sage Cloud Management

Cloud at Work’s evolution reflects a changing technology landscape where organizations need more than infrastructure providers. They need partners capable of understanding applications, managing complexity, and supporting long-term transformation.

The company continues to focus on its original mission of creating the best cloud experience for Sage users while expanding its capabilities in cybersecurity, managed services, and artificial intelligence. Its vision is centered on simplifying technology consumption while helping customers prepare for what comes next.

For Sage organizations, the future of cloud is not about abandoning the systems that power their businesses. It is about making those systems more secure, adaptable, and valuable. Cloud at Work’s role is to help customers achieve that balance by combining technical expertise with accountability and a deep understanding of the applications that matter most.

By focusing on the relationship between cloud platforms and the business applications they support, Cloud at Work presents a different model for modernization. It is not simply moving customers to the cloud. It is helping them build confidence in where technology can take their businesses next.

A Service Model Built Around Trust

What distinguishes Cloud at Work’s approach is the belief that technology services should create confidence rather than additional complexity. For organizations managing mission-critical ERP environments, reliability is not measured only by uptime statistics. It is measured by how quickly questions are answered, how effectively risks are managed, and how well technology partners understand the business impact behind every system.

This service mindset influences how Cloud at Work works with customers at every stage. From initial migration planning to ongoing optimization, the company focuses on aligning technical decisions with operational priorities. Instead of treating cloud hosting as a standalone transaction, Cloud at Work views it as an ongoing relationship where guidance, communication, and continuous improvement are essential.

As businesses continue navigating digital transformation, the demand for specialized expertise will continue to grow. ERP environments remain central to daily operations, and organizations need partners who understand both the foundation of technology and the applications that drive their workflows.

Centered on Partnership

Cloud at Work’s emphasis on reducing complexity positions the company for this changing market. By combining cloud infrastructure, application knowledge, cybersecurity practices, managed services, and emerging AI capabilities, the company provides Sage users with a pathway to modernization that does not sacrifice flexibility.

The company’s message is ultimately centered on partnership. Modernizing technology should not require organizations to lose control or accept unnecessary limitations. Instead, it should provide greater confidence, stronger protection, and a clearer path forward.

For businesses seeking to evolve their Sage environments, Cloud at Work represents a model built around understanding, accountability, and service. Its focus remains on helping customers move beyond traditional hosting toward a more resilient and future-ready technology experience.

As cloud strategies become increasingly important, the company continues strengthening its ability to guide organizations through change. This commitment ensures customers receive solutions designed around goals with lasting business impact.