CompuCom helps businesses exploit these changes by optimizing the services IT delivers to this increasingly diverse and mobile workforce. Founded in 1987, the Dallas-based company provides the full lifecycle of IT services – from the procurement of hardware and software to the configuration, deployment and management of complex IT environments. CompuCom serves all major industries, with a strong foothold in Fortune 1000 and middle-market companies. They provide IT services to six of the top ten retailers and six of the top ten financial services companies in North America; their average client has been with them for 13.5 years.
CompuCom's heritage is in technology infrastructure management, the backbone of their client's technology estate. The company sees a major shift taking place in the market, from an IT-driven world focused on "command-and-control," to a user-driven world. To align with this shift and address client needs, they built upon their core competencies and simplified their portfolio around three core elements: End-User Enablement, Service Experience Management and Cloud Technology Services.
explains CompuCom CEO Tony Doye.An essential component of this portfolio is Persona-Based Management – an advanced set of tools that CompuCom developed to help companies define employee roles and then match devices, policies, applications and security policies to empower each unique user type. This approach replaces the "one size fits all" model that the majority of companies use, which leaves end users dissatisfied with the generic service levels they receive and reduces their business productivity. To implement a Persona-Based Management system, CompuCom works collaboratively with the client's IT departments and business units to accurately define end-user roles. That information is then built into CompuCom's cloud-based Persona Portal to empower individual end users with a more personalized experience. The Portal also gives CIOs advanced insights and analytics so they can better manage their business. The end result is a highly efficient workforce, increased end-user satisfaction and an enhanced competitive advantage for CompuCom clients.
CompuCom also offers cloud computing services that provide clients with on-demand, almost limitless computing power. This capability has become particularly important with the advent of Big Data that requires significant computing resources to run advanced analytics. These analytics enable smart companies to gain actionable insights about their markets, customers and offerings, giving them a competitive edge.