with a technology-centric approach.
“When you partner with any Managed Services Provider, you begin a relationship made up of technology and trust. The technology can be specified, but the trust must be earned,” says Ahmad Eied, the CEO of Connect Cause. “By working exclusively with nonprofit organizations, Connect Cause is uniquely positioned to understand exactly what they need and the challenges they face when it comes to technology.”
Not having the correct IT vendor in place can cause potential security risks. Whether it is donating time and hardware or assigning an account manager to get to know and serve the nonprofit client with their technology needs, Connect Cause wants to ensure that every nonprofit has the most secure and comprehensive technology available. Connect Cause offers donation programs that provide all the crucial security hardware and software that a nonprofit organization needs to stay compliant and risk-free.
“All we want to do is help our communities do better,” said Eied. “These nonprofits are a key part of helping improve our communities. That's really the mission of Connect Cause.”
No matter the technology challenges, Connect Cause delivers the planning, project management, database, and application development to help solve them. Connect Cause supports the entire technology infrastructure, in the cloud or on-premises, to ensure nonprofit clients are supported and protected. Connect Cause is committed to top-quality service in every aspect of their work, especially when it comes to help desk and support services. Engineers who are trained specifically to work with nonprofit organizations handle every level of support—from simple password resets to Level 3 support issues—every second of the day.
Connect Cause’s certified engineers can analyze systems to see if there are areas for improvement, and with a network of nonprofit-centric partners can oftentimes save time and money with a superior product.
Connect Cause also provides a complimentary CRM platform— Engage—that has been built specifically to help nonprofit organizations collect and manage data securely. The platform helps streamline operations by tracking, managing, and reporting on constituents. To further help empower nonprofits, Connect Cause is also launching the Connect Cause Classroom in July 2022. This will be a training resource that will feature a variety of tutorials and offer quick how-to videos, deeper dives into Microsoft 365 and other popular programs, and even provide a certificate of completion for some of the courses.
“A nonprofit’s mission is our priority, which is why we’re dedicated to making sure technology is a success driver and not a roadblock and the Connect Cause Classroom is the next step towards this aim,” says Eied.