Cotap: Enabling Real-time Communication Across Field Service

Increasingly businesses irrespective of their size or functions are dependent on effective communication across all levels. Therefore, enterprises around the globe are compelled to move beyond legacy communication systems. However, establishing a well-connected communication network is still a challenge for several organizations. This challenge of enabling efficient real-time connection is apparent in the Field Service arena. As field service agents continually travel, it is vital for them to remain connected and track work status. Often, there is a gap in the domain with respect to communication between dispatchers, managers and others on the field. San Francisco based Cotap with its mobile apps that facilitate highly convenient and sheltered texting for Field Service Teams is creating a difference for such companies. “Despite the availability of numerous options such as e-mail or text messaging for contact at work, the industry is still far from the way we communicate in personal lives,” says Jim Patterson, CEO, Cotap.

Cotap noticed that the existing ways of communication in field service still has room for improvement. For instance, e-mails, used at workplace, require constant checking for updates. “Since field service teams are expected to remain well-connected with their colleagues, while at the same time providing excellent customer service, they require a communication strategy that will help increase productivity. Mobile technology is the perfect option for delivering a better customer experience because it allows field service workers to get urgent questions answered without needing to pull out a laptop,” adds Patterson. The potential of mobile technology to transform the current field service is what inspired the firm to create its mobile apps for establishing quick and hassle-free connection at all levels of the field service sector.

In spite of several field-service apps, Cotap manages to stand out from the rest due to its unique characteristics. As an example, in field services, it is imperative to convey updates on late arrival, delay in delivery, outage reports or other minute details, which is often cumbersome.

“Cotap serves as an efficient way of communicating quick status updates without compromising on customer experience,” continues Patterson.