However, transitioning from in-person proceedings to conducting online/virtual court proceedings is not an easy task. Generic video conferencing solutions are not effective when it comes to streamlining court proceedings remotely. It requires myriad technological and logistical considerations and carrying out the rather Herculean task of training judges, court staff, and litigants. Proper workflows need to be defined to ensure that hearings are available and accessible to all concerned parties. Data privacy and security are other big challenges that are further complicated by the nature of remote work and appearances.
To meet this need, New York-based CourtSolutions has streamlined the remote courtroom appearance process. With secure automated systems and solutions, CourtSolutions’ easy-to-use interface not only provides access to its system and availability of customer service support to all types of users, but also makes registering for a remote court appearance easy. CourtSolutions uses rich audiovisual controls, education tools, and information sharing to support judges and participants through an innovative and purpose-built Hearing Dashboard that simply and effectively focuses on “raising the bar for court communications.”
“The pandemic created an unprecedented need in the courts to embrace remote technology. And at the beginning of the pandemic many courts were scrambling to put in place resources so that they could continuously operate. We helped many courts rapidly onboard so they could continue to operate. We saw our usage go up by hundreds of percentage points immediately,” says Morris Massel, President & Founder of CourtSolutions.
In addition to providing a secure and hassle-free hearing experience with powerful scheduling, recording, and document sharing capabilities, the CourtSolutions’ platform provides a visual representation of everyone on the call, including those registered for the call, and each participant’s status.This places control of the court in the judge’s hands and allows judges to: control the call, monitor who is on the call and who is speaking, and allow them to mute any line with a single click. “With our product, the clients don’t have to do anything except join the call. We automate call approvals for them. As an organization, we are very proud of our ability to be readily available to assist courts and users,” says Morris Massel, President and Founder, CourtSolutions.
The platform has been built with a special emphasis on audiovisual clarity for a better user experience and a more reliable communication interaction. The trustworthy platform leverages reliable and best quality audio paths (through the phone systems, unlike weak VoIP protocols), which enables clients to easily hear and be heard during court proceedings “free of disruptions.”
“Through our on-demand customer service, we also assist users and judges through numerous channels, such as phone support, chat, email, and our learning library of resources. What differentiates us is that we are built for the needs of the court.”
As an organization, we are always readily available to assist courts and users
Users only need an internet connection and a phone to get up and running with CourtSolutions’ Hearing Dashboard. The platform does not require any special software or downloads. Interestingly, even before the pandemic, CourtSolutions embraced remote working, so with the arrival of COVID-19, CourtSolutions was already established, in-place, and able to serve the courts. This allowed CourtSolutions to proactively guide numerous courts in adopting their solutions and services for even better remote court appearances and working best practices. According to Massel: “we were actually way ahead of the curve in providing people with the ability to very easily make remote appearances without the court sacrificing any control or information through our hearing dashboard. They decide who can join a call and can even see who was on the call, even though it was just a telephonic appearance by looking at the Hearing Dashboard. They would know who was speaking and could stop people if they were interrupting the court. That was really ahead of the curve prior to the pandemic.”
Massel throws light on how CourtSolutions assisted one court in bringing their entire court system into the virtual world in less than a week. The company’s experts provided necessary training and onboarded the client to manage numerous appearances through its platform. This engagement allowed the court proceedings to occur with minimal disruptions and enabled the courts to connect with the concerned personnel easily. Before setting up the company, Massel worked as a corporate restructuring attorney at two international law firms for 17 years. He was thereby able to translate his rich experience to the intuitive architecture of the Hearing Dashboard.
Having scripted several such success stories, CourtSolutions remains steadfast in meeting new market demands, and simultaneously, its leaders are also planning to expand its footprints into other industries. “We will continuously focus on offering the unique combination of world-class technology and excellent people to assist courts and customers in every way possible in the future,” concludes, Massel.