CSI Technology Group: A Leap toward Modernization of the Public Sector

Richard Norcross, Executive Vice President
Low-code/no-code development methods have revolutionized various industry verticals by ensuring improved agility, higher productivity, and lower cost of operation. However, in the government sector, low-code/no-code is still in its infancy. Applying it to government enterprise resource planning (ERP) applications that address the particular needs of state and local agencies is complex. At the same time, the inability to integrate low-code/no-code development practices hinders cloud migration efforts as legacy systems are disjointed, fragmented, and siloed.

“We are challenging this status quo with our patented low code development platform for government ERP applications. Our platform drastically reduces application implementation, customization, maintenance, upgrade, upscale, and deployment costs all at once,” says Richard Norcross, Executive Vice President, CSI Technology Group.

The CSI low code development platform, InfoShare Engine®, empowers government ERP application development across multiple categories, including police, fire, and EMS dispatch, mobile operations, records and case management, investigations, intelligence, and much more.

All applications, modules, and submodules running on the InfoShare Engine® benefit from seamless integration, scalability, and adaptability. Everything is unified under a single system and comes equipped with specialized functionality to meet the demands of today’s public sector agencies. More importantly, unlike many of its competitors, CSI has designed InfoShare™ from the ground up instead of consolidating systems from multiple vendors, which equips it with the distinct ability to interface with different legacy systems and modernize them.

Going beyond designing and deploying the software, leaving clients to figure it out, CSI works closely with clients to customize its system to fulfill their unique needs. The expert team at CSI sits with clients and configures the system to meet the laws, customs, and needs of each agency. In addition, every client is supported by a dedicated account manager and experienced engineering staff to handle any request or issue.
This client-centric approach has enabled CSI to achieve a 99.5 percent customer retention rate an incredible feat indeed. “We pride ourselves on developing long-term, collaborative partnerships and providing unmatched customer and technical support,” Norcross adds.

Combining a robust solution with its client-servicing philosophy, CSI has been called on to serve numerous public sector agencies. For example, in 2019, the company won the New Hampshire Department of Safety RFP to deliver an integrated CAD and RMS system to the NH State Police and other state-level law enforcement divisions. The company was able to configure its system to be “New Hampshire-centric,” including the implementation of several of their report forms in advance of the demonstration. This was accomplished in less than two weeks with its low code development platform.


Our platform drastically reduces application implementation, customization, maintenance, upgrade, upscale, and deployment costs all at once

CSI’s next plan is to utilize its technology for deploying another application, Rosigner®, short for robotic designer, a cloud-based software application sharing platform. Rosigner® bridges the gap between application engineers and the everyday user. Clients will be able to select and configure their software applications without vendor support. The application also helps clients keep IT teams small, agile, and focused on other more value-adding activities. By maintaining all underlying services on the cloud, developers can jump directly into the development process.

“Innovation is collaborative, so by maintaining close relationships with our clients and actively seeking their feedback, we continue to add new features, design new products, and upgrade our systems. Criminal justice never stops evolving, and neither can we,” Norcross says.

Company
CSI Technology Group

Headquarters
Keasbey, NJ

Management
Richard Norcross, Executive Vice President

Description
The CSI low code development platform, InfoShare Engine®, empowers government ERP application development for police, fire, and EMS agencies, county prosecutor offices, courts, fusion centers, and more. Everything is unified under a single system and comes equipped with specialized functionality to meet the demands of today’s public sector agencies.

CSI Technology Group