Digitate: Intelligent AI Solutions for Enterprise IT Ops

Managing business operations with virtually no downtime may easily be at the top of the agenda for companies across all sectors in their race to stand out of the crowd and vie for customers. Time and time again, leveraging AI has proven to accelerate the overall customer experience and production. Back in 2013, Digitate noticed that organizations follow a “manufacturing conveyor belt” approach when solving IT issues. Traditional automation became a challenge and script-based tools required a larger workforce to maintain it. To address this problem, Digitate envisioned a product that was intelligent and could scale to an enterprise level. This led to the creation of ignio^™—a cognitive automation platform for the enterprise. Launched in 2015, ignio combines contextual intelligence and cognitive automation to resolve and prevent IT issues.

Digitate aims to reduce the time spent resolving outages with ignio. As an adaptive solution, ignio meets the rapidly changing needs of industries such as retail, banking and financial services, manufacturing, insurance, CPG, transportation and utilities. Even though IT automates processes and solves glitches, it operates very manually. According to Akhilesh Tripathi, Digitate’s Chief Commercial Officer, problem management can be broken down into three segments—acknowledgment, isolation, and resolution. For example, when there is a network issue, and an incident is logged, specialists start working on fixing the problem. There is no way to relate it to a business process, getting to the root of the problem becomes difficult, making isolation a troublesome task. ignio is able to create a blueprint that understands the KPIs and projects an updated view of the entire enterprise at all times, thus breaking silos and simplifying the process for IT.

ignio continuously learns from various data sources, allowing it to perform periodic health checks of every component and establish performance levels. The combination of machine learning and real-time analysis expedites the identification of the root cause behind an outage. With the help of contextual intelligence, the system provides accurate recommendations on the underlying issue. ignio has the required automation capabilities built in to create solutions that are contextual to the problem.