DoubleYard Inc. : Facilitating Digital Transformation through Data Extraction

ORIX Life, one of Japan’s largest health insurance companies, had a recurring problem. Its claims department remained flooded with insurance claims in the form of handwritten applications. Due to the everlasting problem in understanding people’s handwriting, the insurance firm outsourced a BPO company to decipher and extract the data from these applications. While the insurance firm was able to save its employees from wasting too much time reading what was written, the cost of hiring a BPO was breaking its bank. To find a permanent solution, the insurance firm engaged DoubleYard Inc. With its AI-based solution, DEEPREAD, DoubleYard extracted accurate information from the handwritten applications in a flash and at low cost. Just what the insurance firm wanted. Since then, the insurer’s claims department uses DEEPREAD to better manage the claims data while reducing the manual labor involved in the process by 70 percent.

This case study is one of the many success stories that DoubleYard has created in its journey thus far. What makes the company’s solution unique is its ability to combine speech recognition, natural language processing, face and gaze detection, and recommendation engines. Wait! There is more to DoubleYard’s secret sauce.

The cornerstone of DoubleYard was laid when its parent company EduLab, a Japanese education firm, conducted an exam for one million students several years ago. The firm employed 5,000 evaluators solely to evaluate the handwritten copies of mostly elementary school students. Given the wayward writing style of such a young age group, it was daunting for the management and the evaluators to pursue their goals. In what followed, EduLab felt the need to break the mold and bring in AI to easily comprehend what was written. The company developed an AI-based OCR technology for handwriting recognition. Getting to grips with the massive requirement of such text recognition technology in different industries, EduLab created a separate business entity to offer its flagship solution, and thus DoubleYard happened in 2018.

“DoubleYard’s DEEPREAD is a cut above the rest in transforming handwritten texts and poorly printed/scanned documents into clear, structured digital data,” says Tatsuya Yasunaga, CEO of DoubleYard. The intelligent solution can read both handwritten and poorly scanned printed documents and customize character recognition depending on document types..