e-Tech Simulation: The Training is Simulated, the Skills are Real

Jairo Rivera, VP of Global Sales at e-Tech recalls how the company acquired some national training institutions across Latin American countries as its first few customers. These institutions were looking for an efficient and cost effective way to train their students for operating equipment used across port, oil, and other industries and sought e-Tech’s support for the same. At the time, some customers knew very little or nothing about simulation, and the ones who had some knowledge did not have the best experience with this technology. This inspired e-Tech’s vision of developing and providing real solutions with simulators for customers’ needs throughout the region. Having started with high-end simulators, the firm gradually realized the ever-changing customer demands and later developed mid-range and entry-level simulators for varied needs and budgets of customers. “We use different types of simulator components and customize them as per the client’s varied requirements. In addition, we continue adding several services such as curricula/methodology development, train-the-trainer courses, amongst many others to help our customers achieve their goals,” says Rivera.

e-Tech also offers turn-key-solutions the company calls DIESeL (Dynamic Instructional and Educational Simulation e-Lab), which is designed considering the infrastructure of training centers, the number of trainees attending the training sessions, and the particular training objectives of the customer. DIESeL focuses on the methodologies and curricula of the training courses to attain the client’s training goals. If needed, e-Tech also helps their clients in selecting the potential trainers for the training courses.

e-Tech employs a consultative approach so before onboarding a customer, the company first develops an understanding of their training requirements and objectives. “We also ask them about the type of training they carry out, their long-term goals, the number of people they need to train along with the issues that they want to deploy the professionals for,” adds Jairo Leiva, President of e-Tech. Sometimes a good operator needs to be trained to become a trainer; therefore, the company provides “train the trainer” courses to help such operators evolve into capable trainers.