Engage by Cell
The Power of Automated SMS for Customer Engagement

Smartphones are always within reach—85 percent of adults keep one close at all times. Unlike emails that get buried in inboxes or phone calls that go unanswered, SMS (i.e. text messaging) cuts through the clutter with instant, direct communication. Text messages have a 98 percent open rate, ensuring businesses reach customers and teams in real time. Whether for event reminders, customer support, sales promotions, or employee updates, SMS delivers timely, actionable messages that get noticed and drive engagement.

And yet, their potential remains largely untapped without a streamlined system that is easy to use and highly effective.

Engage by Cell has harnessed the power of advanced automated text messaging by creating a cloud-based platform that transforms communication for businesses, nonprofits, government entities, and educational institutions. By reducing dependency on email, improving engagement, and driving revenue, the company has positioned itself as a leader in the SMS automation space.

“Automated texting is the missing link in many business operations. We created this text messaging platform to fill that gap and help small and medium-sized organizations improve client engagement,” says David Asheim, Founder and CEO of Engage by Cell.

What Makes Engage by Cell Different

Many large-scale text messaging platforms operate in a one-dimensional manner, pushing out messages without fostering meaningful interactions. Engage by Cell takes a different approach by prioritizing two-way communication, automated drip campaigns, and interactive engagement strategies that significantly reduce opt-out rates. When users sign up for text messaging, they receive an automated response prompting them to specify their preferences, ensuring they receive only the most relevant content. The optional AI-assisted message creation tool also simplifies the process of crafting compelling messages.

Another key strength of the platform lies in its flexibility and integration capabilities. Businesses can use Engage by Cell as a standalone solution or integrate it with their existing software infrastructure. With an open API, its platform seamlessly connects with CRM systems, email marketing tools, and in-house databases to automate text messaging.

Automated texting is the missing link in many business operations. We created this text messaging platform to fill that gap and help small and medium-sized organizations improve client engagement

Beyond functionality, the company places a strong emphasis on compliance and security. Engage by Cell upholds rigorous privacy standards, requiring all outbound messages to include opt-out language and conducting regular audits to ensure clients adhere to legal guidelines. These policies promote ethical and legally compliant messaging practices, ensuring a positive relationship with phone carriers and in the end building trust and credibility with customers.

The company’s onboarding process is another key differentiator, maintaining a human touch. Unlike many technology companies that offer minimal direct customer support, Engage by Cell prides itself on accessibility. Clients can reach support staff seven days a week via phone, text, chat, or email for hands-on guidance throughout the implementation process. Personalized training sessions and one-on-one Zoom meetings help clients understand the platform’s features, optimize their text messaging strategies, and achieve maximum results.

Boosting Engagement Through Automated Texting

One compelling case study highlights the impact of Engage by Cell’s platform in workforce development. A New Jersey-based organization hosting job fairs struggled to attract attendees due to barriers such as language differences and ineffective email outreach. After implementing Engage by Cell’s automated text messaging system, attendance rates increased by an astounding 50 percent—far surpassing previous expectations.

Engage by Cell’s evolution reflects a broader trend in business communication. The company has expanded its focus from simply increasing engagement to driving revenue growth and improving customer support. As more organizations recognize the advantages of text messaging over email marketing, the adoption of automated SMS solutions is expected to accelerate. By partnering with Engage by Cell, businesses can achieve unparalleled engagement, improved operational efficiency, and measurable results in their communication strategies.