Entercoms: Digitally Transforming Service Supply Chains through a BPaaS Model

In today’s service-driven economy, developing and delivering superior aftermarket services is undeniably a competitive priority. “At Entercoms, we are committed to optimizing the service supply chain via a BPaaS (Business Process as a Service) delivery model, melding expertise, processes, and technologies to ramp up customer satisfaction,” begins Rahul Singh, co-founder and CEO of Entercoms. As such, Texas-based Entercoms helps customers accelerate the transformation of their service supply chains, combining deep domain expertise and technology, through its innovative solutions along with offering supply chain planning as a service. When it comes to the service supply chain, Singh stresses that getting the lifecycle forecast right is crucial. “If you don’t get the lifecycle forecast right, you won’t get the supply right, and you will build up too much just-in-case inventory.” Besides, considering the wide variety of high-volume low-mix and low-volume high-mix products in the post-sales supply chain domain, it is essential to have a comprehensive knowledge and an integrated view of the customers and it’s installed base. Not just that, a traditional supply chain planning tool or ERP system no longer suffices in managing service life cycles. Organizations need planning processes connected to an integrated process control tower to shift gears from a reactive to proactive supply chain planning to gain greater control over processes, enhance the visibility, detect the loopholes, and continuously learn in the process.

“We believe that process control towers working in lockstep with legacy systems is critical to driving bottom line results when managing service parts and field service,” highlights Singh. To this end, Entercoms brings to the table a novel integrated process control solution tower to help customers drive visibility and control over key processes such as installed base management, forecasting, parts supply and spare parts inventory management. For customers that are looking to put a complete end-to-end optimized supply chain planning process in place, Entercoms offers a portfolio of solutions under the Service Lifecycle 360 umbrella, including SpareX for spare parts planning, LynX for supply chain automation and execution, and the Process Control Tower to achieve process consistency and control. Further, Entercoms provides deep domain expertise to help customers obtain insights to manage their service supply chains. Most of Entercoms’ customers are up and running within 90 days.

SpareX, Entercoms’ spare parts planning solution, enables companies to optimize spare parts availability and inventory while improving forecast accuracy. Entercoms LynX, on the other hand, provides every player in the network with the real-time visibility needed to drive dynamic and proactive agility. Leveraging data-driven intelligence, users can monitor and manage transactions across partners, customers and suppliers with predictive alerts of emerging supply chain events and issues.

While Service Lifecycle 360 covers the service parts lifecycle, Entercoms’ Customer 360 solution delivers unprecedented visibility into customers in the installed base to ensure executives gain in-depth customer-asset intelligence by consolidating customer and asset data across the asset installed base. The solutions are further reinforced by different capabilities or modules that are built within them.

With such powerful capabilities, Entercoms assisted a global service supply chain that was challenged with meeting response time SLAs ranging from 2 hours to 24 hours, while dynamically ensuring a balanced network of service inventory at all times.