Exchange Technology Services
Integrating With Businesses to Address Their IT Needs Effectively

"The strength of a business lies in its ability to evolve."
One business that understood the significance of this statement right at the beginning of its journey in the IT space is Exchange Technology Services (ETS). Even though the company was first established in 2013, it went on to redefine its existence in 2017 by introducing a variety of IT and cyber security services. Today, ETS stands tall as a trusted and recognized managed services provider (MSP) --bringing in expertise across the spectrum from application development and system integration to extending security support.

ETS has broadened its portfolio of services and solutions and the number of sectors it operates in. Initially, the company focused on the manufacturing and aviation industries; today, it has its roots in various other sectors, including finance, hospitality, start-ups and healthcare sectors. The firm has been witnessing an impressive growth trajectory, evolving consistently to fulfill the market's changing needs. This is an outcome of the team's consistent efforts to deliver reliable managed services to businesses and the expertise it has gained in the IT space owing to its association with leading players such as Microsoft, Splunk, Palo Alto, and VMware.

ETS has garnered a vast client base in just a few years, addressing the needs of mid-sized to large businesses. The ability to offer specialized support for app development, system integration, data analytics, business intelligence, and most importantly cyber security has given ETS the quintessential advantage in the industry. Further, as security remains a key concern for businesses, the company emphasizes safeguarding its clientele against any security threats and providing physical access security, personal identification services, and single sign-on. One project that specifically highlights this capability involves a client that was facing a ransomware attack. The customer, in this case, first tried approaching the problem themselves but soon realized the need to rope in an expert that could help them deal with the attack and help with the recovery afterward.

The client thereafter onboarded ETS, which within 24 hours, got the agreement drafted and signed with the help of its staff, available on-site and remotely. "We immediately backed up the systems and carried out full disaster recovery for the client," adds Chad Suffield, Director of Business Development and at Exchange Technology Services.

The company brings expertise in everything from cyber security, managed it & cloud services, and system integration to application development.

Similarly, in each of its projects, the company ensures to carry out a complete assessment of the clients' environment and recommends the right solutions to keep them up and running. ETS operates as a one-stop shop, providing specialized support to companies that don't have dedicated staff to deal with IT operations. Apart from the firm's expertise in IT, it's the competitive price point that makes it stand out. ETS has always believed in pricing its services in a way that they remain affordable to its clientele.

The ETS team's "total IT" approach, which addresses all business-IT concerns with in-house solutions, has been a major area of concentration. “It’s important for us to able to integrate and not just operate as a traditional IT provider. We proactively assist our customers in planning the roadmap, upgrading the technologies and systems, and keeping up with the cyber security trends," concludes Suffield.