“We believe that clients deserve personalized solutions at a fare rate,” says Patricio Alarcon, the CEO of FactorIT. “We love helping clients achieve their business objectives by implementing innovative and disruptive methods.”
FactorIT has worked closely with many companies and has been able to identify three major trends in LATAM market: increased decisions being made on all available data, change to agile methodologies, and remote work. To this end, the company works under models of agile growth strategies and applies sprints in projects and many other agile methodologies to stay on top of organizational challenges and needs. The company incorporates lessons learned from a new project as inputs into its value chain and becomes a new standard for future projects. Further, automated data management has allowed FactorIT to develop processes that allow clients to achieve operational efficiencies leveraged on data (Data Governance) and automation (RPA).
A company recognized in the region for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, FactorIT has over 350 dedicated employees serving clients across seven countries. Together, they discover ideas and connect the dots to build a better and bold new future.
With a strong heritage of innovation and entrepreneurship in technology services, FactorIT helps companies leverage the potential from digital technologies like AI, automation, and cloud. And because it understands that clients’ business needs come first, the company’s large regional team of consultants works flexibly to deliver results, be it advisory or end-to-end execution.
With Big Data FactorIT encourages clients to use their data as a basis for decision-making. They transform data into information and help to propose and improve strategies and processes, improve actions and positioning, increasing the competitive power of clients. Further, on the data governance side, FactorIT’s methodology has a certain series of steps that allow governing key business terms. It is a chain of steps that become processes and which can be granulated to activities and sub activities. This also gives the possibility of identifying the roles and responsibilities of each of the activities, under the role scheme of the government program and the organization.
In the last ten years, FactorIT has accumulated many business cases. The most recent success story is that of a company in retail banking, which was troubled with little effectiveness in B2C marketing campaigns, low income on digital products, and high investment with no return. As part of the solution, a data governance program was implemented, specifically on B2C customer records, with clear data quality policies and understanding the source of each prospect worked to evaluate the ROI obtained. This allowed the growth of B2C customer contractibility by 80 percent, improving the win rate by 115 percent.
We love helping clients achieve their business objectives by implementing innovative and disruptive methods
“We are developing a type of communication that allows our clients to feel comfortable. When we integrate with them, we suffer the same pains, but we know how to adapt to jointly create the results that generates a constant relationship that lasts in years and projects,” says Alarcon.