FotoNotes: Mobilizing Field Service

FotoNotes first launched with the introduction of a simple, yet powerful mobile application that allowed users to snap a photo, caption it, add a voice message and share it by email or SMS. Among its early users were field service professionals, who discovered the ease of the product in reporting problems and communicating from the field. FotoNotes quickly identified an enormous opportunity to transform field service operations and over the past five years has developed a full featured mobile and back-office field service management solution. “Our solution empowers field service organizations with enhanced efficiency and communication, allowing them to scale effectively, driving down costs and increasing revenues,” says Kamal Shah, Founder and CEO of FotoNotes.

FotoNotes’ solution automates field service operations enabling managers to quickly generate work orders in the cloud and assign them to appropriate employees and vendors. Through the FotoNotes mobile app, field staff receive their assigned work. “They can review instructions and easily complete inspections, work orders or other field service activities and capture photos that are automatically tagged with GPS, date and/or time stamps all in one single mobile application,” describes Shah. A prominent feature of FotoNotes is its ability to work offline and sync data to the cloud when a connection is reestablished, which allows users to work in areas of poor mobile connectivity. All data entered and photos taken are synced and stored in the FotoNotes cloud, and can be reviewed in real time through the FotoNotes Web Portal. The web portal’s customized views are easy to configure and provide managers real-time visibility into the work being completed in the field. Clients can also monitor their projects through the FotoNotes secure web portal, ensuring that their standards are met. The system also offers a simple and fast way to generate professional PDF reports of the completed work.

FotoNotes’ customizable forms and workflow enable company administrators to tailor the solution to the needs of the business with a straightforward, drag and drop interface.