When it comes to the UC spectrum, Microsoft customers usually face challenges in additional compliance requirements such as multimedia contact center functionalities, SMS/ text messaging or enterprise-level call recording requirements. Geomant’s range of UC and contact center solutions for Microsoft Lync adds this additional functionality to the “Lync-connected” experience. “Our solutions are designed to meet these business needs and provide unified user experience within the Lync communications platform,” says Akos Vecsei, Operations Director and Co- Founder, Geomant.
Geomant’s CE application suite offers scalability, flexibility, and industry-leading features to power small businesses or enterprises
Geomant’s Contact Expert (CE) is a full-featured multi-media contact center software solution for the Microsoft Unified Communications Platform. Leveraging the Lync Server 2013 environment, CE targets customer-facing organizations that require a cost-effective but feature-rich contact center solution, to deliver on both customer service and internal helpdesk requirements. This approach provides CE customers with a rapidly-deployable product that offers native integration with the Lync desktop, as well as seamless telephony control that doesn’t sacrifice mission-critical center features.
Their 14 years of experience in professional services related to telecommunications spectrum and UC is what set Geomant apart from its competitors. Their industry-specific experience, offers a wide variety of valueadd solutions in the contact center and call center sectors. Available in a variety of languages, their contact center solution is used by customers worldwide to augment and extend the Microsoft Lync platform with the standard functionality of a call center as well as the enhanced capabilities via CE’s multi-media channels such as e-mail and live-chat.
Vecsei adds, “Our Interactive Voice Response (IVR) solution further extends contact centers with a self-service and customer care interface that utilizes prerecorded or text-to-speech announcements. With its sophisticated integration options, and available GUI-based programming and configuration interface, Geomant IVR for Lync is a feature-rich self-service platform capable of offering customers what was once only available in the ‘traditional’ telephony world.”
Geomant’s engineers have extensive experience with all major telecommunication platforms, which enables them to integrate Microsoft Voice with other vendors’ products. This provides their customers flawless integration with their existing infrastructure, and a smooth transitioning process to Microsoft Lync.
The company serves many clients ranging from the business and finance sectors to non-profit, education, and even local governments. “Geomant’s CE application suite offers scalability, flexibility, and industry-leading features to power small businesses with a handful of employees or enterprises with high-availability multisites with hundreds of staff,” notes Vecsei.
The group’s future strategy revolves around expansion—both geographically and product-wise. “We are present in eight countries spread across four continents, but seek to grow further in the next few years.
One of our core objectives is to port all our products developed for other platforms onto Microsoft Lync. This would enable Microsoft Dynamic CRM users, and users of other systems like SAP, Siebel, SalesForce. com, and Lagan, with all-round telephony integration,” asserts Vecsei.