Getway
Catalyzing Retail Innovation and Growth

Packer & Cequinatto, a vegetable supermarket located in the bustling city of Sao Paulo, Brazil, specializes in wholesaling a wide range of food products to minimarkets, grocery stores, and warehouses. Operating with 50 employees, the store faced a pressing need to effectively manage its internal processes. It lacked proper integration between departments, compounded by difficulties in inventory and purchase handling, invoice issuance, and transaction control. Customers often abandoned their purchases at the point of sale (POS) due to poor checkout experiences. That’s when they implemented Getway's ERP Sambanet, a game-changing retail solution.

Getway, the developer of the retail software ERP Sambanet, is redefining the retail landscape. With an excellent track record of over 30 years, it is helping retail businesses enhance their growth and profitability.

Its flagship cloud ERP software automated and optimized Packer & Cequinatto's core business functions. It empowered them to effectively manage inventory, streamline purchases, and expedite invoicing processes while reducing operating costs and increasing revenue.

“Our self-service automation system, ERP Sambanet is a reliable technological foundation for small and midsize Brazilian retailers, providing holistic control over their administrative processes,” says Ederaldo Orlando Silvatti, CEO of Getway.

Unlocking Retail Business Efficiency

A unified business management software, ERP Sambanet equips retailers with constant access to critical data and helps them stay informed at any time about the status of their retail establishment through a smartphone.

Its comprehensive suite of cloud-based modules and mobile applications includes Sambanet Info, Sambanet Quotation, Sambanet Inventory, and Sambanet Multifunction. These apps enable retailers to conveniently manage everything from product registration, sales tracking, and movement of goods to accounts payable and receivable for effective cash flow.

With POS systems becoming indispensable to execute transactions in retail outlets, ERP Sambanet’s in-built POS paves the way for smart and uninterrupted shopping. The robust POS system is compatible with any barcode scanner, USB, and printer, reducing wait times with faster scanning of products and further allowing real-time configurable payment options.

Transactional data is automatically synchronized and backed up in the ERP system and physical retail outlets without manual intervention or data entry.

Getway emphasizes sales tax compliance when setting up ERP systems. Since Brazil has one of the world’s most complex tax systems, it partners with tax specialists to provide retail customers with extensive training on tax planning and data analysis. This helps them effectively understand and evaluate their managerial processes and guarantees ERP Sambanet remains fully compliant with tax regulations, instilling a greater sense of assurance and peace of mind.

“Leveraging the right tool like ERP Sambanet helps customers transform data into direct and actionable insights that can improve overall operational efficiency and profitability,” states Silvatti.

Future-Proofing Retail Performance

A competitive advantage of using ERP Sambanet is its cloud technology, which guarantees a safe, reliable, and scalable environment for data storage and processing while reducing the costs of maintaining and upgrading physical servers.

Our self-service automation system, ERP Sambanet is a reliable technological foundation for small and midsize Brazilian retailers, providing holistic control over their administrative processes

The software also ranks high in security, giving access only to privileged users and protecting confidential business information against external threats. It provides encryption, user authentication, and regular backup features, ensuring data integrity and privacy.

ERP Sambanet goes the extra mile in creating a wide variety of customized reporting options according to specific client needs. Its flexible and tailored reports provide retail managers with keen insights into sales, inventories, financial performance, and other key aspects of the business, facilitating better decision-making.

This ability to drive operational excellence in the retail sector can be further exemplified through a recent client success story.

A rapidly growing supermarket was confronting the challenges of managing their daily retail functions firsthand. They sought comprehensive retail software that could enhance operational efficiency. After implementing ERP Sambanet, the customer had instant access to information, which aided their managers in monitoring store performances, checking stock availability, and readily identifying trends. The software seamlessly integrated multiple departments and helped them track sales and the movement of goods in real time. The client experienced a significant profit boost that continued to grow, far exceeding their expectations.

Mastering the Art of Customer Support

The driving force behind Getway's success is its management team committed to investing in technology and innovation to improve customer productivity.

The company stands out in providing unparalleled support and training services to its valued clientele. Staff turnover brings major conflicts in the present scenario with a new employee not aware of operating the ERP to its full potential. Getway’s professionals guide clients through face-to-face interactions and remote access training to provide a complete understanding of ERP Sambanet’s resources and resolve any issues they encounter.

Its support analyst team regularly monitors the system post-installation through its 40+ program for the initial 40 days. The training program is carried out through videos presented in each module or function inside the Sambanet ERP, enabling customers to watch a product operation video as many times as they want.

"Our philosophy lies in the relentless pursuit of continuous improvement, driving us to constantly enhance our products, services, and processes for the ultimate benefit of our customers"

The dedicated team contacts customers and goes above and beyond to address every aspect of their inquiries and concerns for better managing their business. After implementing the 40+ program, Getway has witnessed a 60 percent reduction in client queries following installation and initial training, maintaining productivity at the highest levels.

Achieving Retail Transformation Together

Apart from its ERP Sambanet technology, Getway collaborates with scores of market-leading companies to leverage their applications and tools to ensure swift and accurate information delivery to its esteemed customers. For instance, it designed Sambanet BI based on Microsoft's Power BI platform for enhanced data security and user-friendly interfaces to perform comprehensive data analysis using tables, comparisons, and graphics. This BI solution can be installed in single or multiple store networks.

“Our philosophy lies in the relentless pursuit of continuous improvement, driving us to constantly enhance our products, services, and processes for the ultimate benefit of our customers,” says Silvatti.

Getway stands out with its collaborative stance toward retailers, fostering partnerships that drive mutual growth and prosperity. It has formed a strategic alliance with Martins Group, one of the largest wholesalers in Brazil. Getway uses its services to support various entities within the group, including Snica, Tribanco, and Smart. A trusted partner, it integrates its ERP Sambanet in over 300 stores across the Martins Group's expansive retail network. Similarly, through its active collaboration with Nielsen, a globally renowned market intelligence firm, it exchanges vital pricing information with its customers for informed purchasing and pricing decisions.

For the road ahead, Getway is poised to solidify its position as a leading provider of financial services, anticipating receivables, integrating with the Pix payment platform, facilitating direct bank access, and introducing a range of cutting-edge solutions to meet evolving market needs.

A diverse array of retail stores, including supermarkets, cosmetics shops, hardware stores, and bakeries, can entrust Getway’s versatile ERP Sambanet to successfully direct their businesses and elevate efficiency to new heights.