GoldMine manages client and prospect contact details as well as interactions with these contacts, such as calls made, emails sent and received, and sales forecasts. It also integrates with MS Outlook, and links to social media sites and Google Maps and Search. GoldMine Premium’s workflow engine handles inbound leads— from a trade show or from a website— and assigns the sales representative for quick follow up. It helps managers build pipeline by tracking sales forecasts through their stages. The software’s lead analysis allows users to easily view lead characteristics, such as conversion ratios, lead profits, and campaign performance. Also, GoldMine’s marketing automation – including its integration with Constant Contact – not only helps in building the customized marketing campaigns, but also target right contacts for each of them.
GoldMine includes basic customer service system. After a prospect becomes a customer, users can see all the information; proposals, and interactions for the contact and company. “It handles customer service by tracking reported post sale interactions, resolution, and reporting to focus on customer satisfaction,” remarks Petersen. Also, the software comes with pre-built dashboards for marketing, sales opportunities, activity analysis, customer service and offers an ability to configure dashboards. “The dashboards offer real-time graphical display of key activity, sales, and customer service metrics for better business decisions,” states Petersen.
The company’s GoldMine Cloud solution allows cloud access to GoldMine in the form of Desktop-as-a-Service offering.
We help businesses build close and long-lasting relationships with their customers to generate more sales and support, improve client satisfaction, and reduce business expenses without a lot of complexity
GoldMine offers anywhere access with solutions such as GoldMine Mobile and GoldMine Web. GoldMine Mobile provides users with critical, real-time CRM information and tools via their smartphones and tablets running on iOS and Android. GoldMine Web is a browser-based app that extends GoldMine’s functionality via supported browsers, which can be useful for remote offices, teleworkers, or users travelling.
GoldMine is one of the leading providers of relationship management solutions designed for all businesses. With over 1 million users, GoldMine has helped to manage over 1 billion customer relationships. GoldMine is one of the most widely used relationship management technologies in the world.