Harri
Transforming Compliance at the Heart of Hospitality

In service industries like hospitality, retail and healthcare, where frontline employees are the heartbeat of daily operations, ensuring compliance isn’t just a task—it’s a mission that Harri actively fulfills.

Harri, the cornerstone of the end-to-end employee experience platform, is designed with a laser-like focus on the needs of these often hourly frontline heroes.

Unlike other sectors, where compliance might follow a predictable path, the world of hourly workers scattered across various locations presents many challenges. From navigating diverse career aspirations to keeping pace with evolving federal, state and local regulations, the complexities are as multifaceted as the workforce. Harri steps in as the guiding light, seamlessly adapting to this dynamic landscape where the stakes are high, and the margin for error is slim.

The restaurant industry, already hit by inflationary pressures, is particularly vulnerable to compliance risks, which can lead to substantial financial losses and reputational damage. Amid this, Harri ensures that businesses can maintain compliance effortlessly through innovative technology designed to navigate the intricacies of frontline work.

“We are setting the gold standard in compliance, prioritizing frontline employees by streamlining their experience, particularly for deskless workers who interact directly with customers,” says Luke Fryer, founder and CEO, Harri.

When Harri developed its platform in 2017, it began with a clean slate, allowing it to create a workforce management system tailored to the compliance landscape and its requirements. The product design focus was on deep integration and interoperability across functions such as scheduling, timekeeping, communication and document management, all accessible through user-friendly mobile apps. By delivering these features in a single cohesive platform, Harri simplifies tasks for frontline employers, managers and workers, eliminating the need for manual processes across multiple systems.

Tackling Compliance Hurdles One at a Time

Today, businesses face a structural decline in their frontline workforce, as evidenced by alarmingly high turnover rates— surpassing 50 percent annually for managers and over 100 percent for daily-wage employees. This attrition, combined with the ongoing necessity for compliance training and regulatory alignment, significantly complicates workforce management. Technology, specifically platforms like Harri, plays an indispensable role in mitigating these challenges by automating and integrating compliance workflows directly into daily operations.

Harri’s robust platform seamlessly integrates compliance functionality into everyday tasks, unlike many other technologies comprised of standalone modules. Employees naturally engage with compliance processes as they check schedules, read messages and clock in or out. This integration ensures regulatory adherence and streamlines workflows, substantially reducing the managerial burden. As a result, Harri’s solution not only effectively addresses compliance needs but enhances overall operational efficiency, setting a new standard in workforce management technology.

The company also champions the philosophy that prevention is key, especially in scheduling and work-hour management. Its compliance engines integrate into the schedule-building process, allowing frontline managers to avoid issues before publishing schedules. When shifts are picked up, swapped or dropped, Harri’s rules engine monitors real-time actions, eliminating managers’ need to second-guess potential risks. This workflow-driven approach prioritizing proactive prevention over reactive reporting for end users stands unique in the industry.

Integrating Workforce Compliance and Service Excellence in Hospitality

Harri’s service excellence was recently witnessed when the rapidly expanding national business, Jersey Mike’s, chose it as their employee experience platform to automate compliance and stay ahead of the evolving regulatory landscape. For a specific Jersey Mike’s franchise, Harri was able to save $11,000 annually in labor costs, hundreds of manager hours spent on scheduling and enable faster hiring. Harri’s efforts reduced premiums and labor exceptions while improving compliance with employment laws, significantly mitigating litigation risks.

We are setting the gold standard in compliance, prioritizing frontline employees by streamlining their experience, particularly for deskless workers who interact directly with customers

A verticalized strategy ensures over 80 percent of its team members possess frontline experience, particularly in hospitality, fostering empathy and a practical understanding of the employee’s needs. Through tailored implementation, training and support materials for time-constrained, mobile-oriented users, the team enhances efficiency in day-to-day compliance management. Moreover, the platform’s integrated AI and ML help them identify challenges related to regulatory compliance, data privacy and health & safety before they escalate and raise alerts.

Harri stands tall as a leader in compliance, spearheading innovation in workforce management to empower businesses in hospitality and beyond. Its relentless attention to simplifying complex tasks redefines the employee experience, setting new standards for proficiency and excellence in the modern workplace.