Interface Technologies Northwest
Level-Up your Enterprise Telecommunications

Communication technology is critical for every business. Small and medium-sized businesses often get left in the dust as new tech focuses on largerscale operations. Unified Communication as a Service (UCaaS) helps bridge that gap, enhancing efficiency and collaboration for any sized team. However, if that solution is customized for budget and business needs, it can become a competitive advantage.

Interface Technologies Northwest (ITN) is an end-to-end technology service provider that is committed to creating the right mix of features, ease of use, and price for its customers. Its UCaaS star product solution— Elevate, powered by Intermedia—has enterprise-level features that are accessible even for businesses of all sizes. This product allows each user to have the exact features they need, irrespective of their mode of work and the device they wish to use. Elevate also offers excellent video conferencing, file sharing, and text messaging features, all wrapped together. Some clients may wish to include the industry-leading contact center, which enables businesses to provide a superior customer experience.

Elevate allows ITN to serve customers across the country and around the world while still providing a personalized service that only small businesses can provide. Since Intermedia owns the entire stack, it allows Elevate to have industry-leading uptime and security.

“We always start by learning about our client’s business, after which we provide a custom technology plan,” says Jeremy Reed, president of ITN.

The firm extends its technology expertise to meet most business needs. Since ITN has a complete infrastructure cabling department, businesses can benefit from having their infrastructure designed with IT in mind, as IT will always have a different perspective than an electrician or contractor. The company designs the infrastructure to support growth and ease of use, regardless of who the IT provider is. ITN’s cabling department can also design building access control and security cameras. Not only do the cameras provide great views and resolution, but the AI features available make that footage accessible and usable, no matter the size of the business. A smart search tool is used to find the footage, and license plates or vehicle types can be flagged.

As a result of these features, businesses no longer need a dedicated security professional to improve on-site safety.

Wi-Fi has become critical to many businesses as IoT devices have brought to life efficiencies that were previously pipe dreams. Most individuals have attempted to connect to a business Wi- Fi network, maybe even at their own office, only to discover that the Wi- Fi doesn’t work. Accounting for all the obstacles from architecture, the true load of devices to be used and planning for growth so that the Wi-Fi works seamlessly even in challenging environments. Being an expert, Jeremy Reed has designed Wi-Fi systems for warehouses (anyone who has had to wave a scanning gun in the air trying to connect to Wi-Fi so they can continue working realizes how time-saving it can be) and conference spaces that host events. ITN is proud to be a RUCKUS dealer, providing its customers access to cutting-edge tools to monitor how its employees and customers use Wi-Fi to ensure their needs are met.

We always start by learning about the client’s business, after which we provide a custom technology plan

The days of having a lone IT professional handle the company’s needs are ending. Most businesses find it difficult to have one person build a network, do infrastructure, administer a phone system, manage security, support Wi-Fi, and run a help desk for employees. This is before you consider hiring a CIO, someone who plans the future of your business’ technology. ITN makes it simple by co-managing these functions with the on-staff IT, or businesses can layer their IT services on top of everything else. This enables small and medium-sized companies to compete with technology and have access to a full team of experts to meet their needs. Jeremy Reed also acts as a VCIO for companies, assisting them in developing a strategy that meets their needs while staying within the budget. ITN can serve as a one-stop shop for business technology, simplifying vendor management and communication.