INTERPROM: Elevating Business Performance

Gone are the days when the primary goal of every IT Service Management framework was to ensure the alignment of IT and the business with the aid of the right processes, people, and technology. According to Mart Rovers, President of INTERPROM, “The whole business focus is witnessing a paradigm shift. The service management space has undergone a steady evolution from its focus on technology, process and people to business and customers, wherein the new framework involves converging IT and the business, instead of aligning both.” While organizations continue struggling with complicated adoption process of best practices of multiple frameworks and standards, the IT service management (ITSM) veteran and his team at INTERPROM are moving in a direction ahead of its time to offer more advanced consulting, advisory, training, and auditing services. As a leading contributor in the IT service management landscape, INTERPROM is built on the belief that IT should take part in the core business decision making cycle and thus fosters a convergence between the business partners with the IT department of an organization through its coaching, strategic and advisory services. This ensures that both work in tandem and glean maximum benefits from the resources and capabilities.

INTERPROM was one of the first in the US to offer a wide variety of certification training, coaching organizations towards becoming compliant and even certified and offer auditing services. Till today, the company certifies certification auditors from all over the world. Since its inception two decades ago, INTERPROM has evolved from being an ITSM tool and process facilitator to emerging as a people and service quality integrator, driving improvements within organizations and elucidating enterprise maturity. As stated by Rovers, CIOs are struggling to wrap their arms around everything that is going on within IT, between IT and the business and within the business. Frameworks undoubtedly offer great value in maturing the IT organization and helping the organization as a whole to be more successful; nevertheless, the adoption process, the organizational change, in particular, can be lengthy and mismanaged. “Businesses are reluctant to adopt multiple frameworks based on ISO best practices over ITIL, which works based on a single framework,” adds Rovers, “INTERPROM accelerates the compliance process with auditable service quality standards such as ISO/IEC 20000 by establishing a robust core management system, based on which the IT organization can build on for better quality services.” This implies a more secure environment along with a better risk-prepared organization, eventually improving the efficiency.

Catering to companies across a myriad of business verticals such as insurance, financial, banking, automobile, automotive, healthcare, universities, medical, oil and gas and the like, INTERPROM interestingly maintains a vendor-neutral approach.