Major technological trends, such as shift towards social media, mobile applications, cloud computing, and increased usage of Big Data are currently disrupting the insurance sector. “Insurance companies need easy-to-implement solutions that help them connect their customers, reduce unnecessary IT costs and drive huge efficiency gains. Our clients have an opportunity to outsource policy and claims administration activities to their customers,” says Slikker.
Intrasurance solutions are designed to boost online transactions, reduce Time to Market of new business propositions and help customers take control of the insurance administration processes. In a recent example of such a digital transformation, Guardian Group Fatum, a leading Property and Casualty insurer from the Dutch Antilles, worked with Intrasurance to implement a multi-channel strategy to engage with customers and business partners in the most effective way. Intrasurance replaced legacy policy and claims administration back office systems, created a responsive front office solution, digitized communication, improved information management, and delivered a single unified view of customers.
Although customer self-service is at the heart of Intrasurance’s online solutions, the customer should always be able to engage with an advisor or broker as and when required.
In Intrasurance’s vision broker portals serve as a platform to provide both insurance products and digital advice to customers. Customers and brokers can use intelligent risk management tools to help assess the customer’s risk profile and risk appetite. This insight will then help select the most befitting and rewarding insurance policy in the long-run.
Our solutions are designed to boost online transactions, reduce Time to Market of new business propositions and help consumers take control of the insurance administration process
Insurer Proxy solutions or Underwriting Agents present another important, growing customer segment for Intrasurance. Intrasurance backs up these companies with front office solutions that offer seamless integration with their websites. “We are excited to see new market entrants such as affinity groups or retailers move into online insurance and we help them develop interesting product propositions to cross-sell to their customers. A relevant and timely insurance proposition can provide these clients with incremental revenue streams while also strengthening their customer retention levels” beams Slikker. “We exist to put consumers in control of policy purchasing and maintenance processes and to help change and modernize the way insurance companies operate,” quotes Slikker. “Being consumer-focused in everything we do is part of our company culture and DNA. We are partnering with companies that share our philosophy and work together with them to build an innovative insurance ecosystem,” concludes Slikker.