KANINI
Unlocking the Power of ServiceNow for Global Impact

KANINI is a Premier ServiceNow partner, recognized for its exceptional team spread around the globe, specializing in streamlining IT, customer, and employee workflows in the healthcare and manufacturing segments. Highly customer-centric services and solutions enable seamless upscaling, facilitate business continuity, and drive productivity, allowing clients to navigate the ever-evolving business landscape with confidence.

“Our engagement approach integrates industry knowledge and first-hand expertise of professionals who have held pivotal roles within specific verticals. Their extensive experience and insights allow us to deliver unparalleled value to our clients,” says Joshua Smith, associate vice president, practice head, ServiceNow at KANINI.

At KANINI, the team of experts specializes in organizational change management, leveraging industry certifications like Lean Six Sigma Black Belt, ITIL V4, HDI Certifications, and decades of experience to “turn Passionate Chaos into Organized Enthusiasm.” It is this focus that enables KANINI to truly understand the requirements and needs of a client and translate those into concrete results. At the heart of the KANINI mission is a clear focus on providing exceptional advisory services and delivering customer-focused outcomes.

KANINI helps clients thrive through its partnership with ServiceNow, a brand that has consistently demonstrated a commitment to innovation in AI capabilities, machine learning, and automation. The strategic investment in their partner program underscores ServiceNow’s recognition of the industry expertise and knowledge that partners like KANINI brings.

KANINI has many tailored solutions that are built on ServiceNow’s powerful platform, which forms a solid foundation that extends across verticals like the automotive manufacturing sector, benefiting renowned manufacturers and global part suppliers. The ServiceNow platform enables organizations to optimize processes, improve efficiency, and elevate overall performance by implementing KANINI’s tailored solutions and advisory services. It enhances operational ability and optimizes supply chain processes, all while utilizing a best in class software and industry best practices. Innovative technologies and strategic approaches establish a strong connection between comprehensive software solutions and the multiple industry’s needs, driving operational excellence and fostering continued growth.

Modernization of processes comes under KANINI’s service umbrella and has been a core mission of KANINI since its inception in 2003. KANINI focuses on revamping client workflows, enhancing automation, and improving processes across industries. KANINI also maintains a robust GRC and Integrated Risk Management program, flexing their expertise in navigating the ever-changing security landscape. Conducting assessments and developing roadmaps for improvement assists clients in addressing vulnerabilities, managing change effectively, and facilitating a cohesive and efficient operational framework.

The collaborative approach aligns diverse teams toward common goals.

Consistent delivery is a fundamental aspect, emphasizing realistic expectations and transparent communication. KANINI validates its commitment to excellence through its track record of achieving a perfect CSAT rating over the last 36 months, independently measured by ServiceNow. This reflects its dedication to maintaining high-quality outcomes.

Our engagement approach integrates industry knowledge and first-hand expertise of professionals who have held pivotal roles within specific verticals. Their extensive experience and insights allow us to deliver unparalleled value to our clients

The company assists clients in consolidating fragmented operations across regions, such as the U.S., Mexico, Europe, and APAC. Several clients are situated across all of these geographies, which makes KANINI’s global approach all the more valuable. Its competencies were exemplified by a case involving a company undergoing globalization and consolidation. The client had over 35,000 employees across 10 countries and three major support hubs. KANINI successfully consolidated their operations into a single portal and devised a streamlined process based on the 80/20 principle, focusing on what worked for the majority while allowing for personalization and configuration where needed.

This consolidation eliminated significant operational issues for the client. Previously, changes made to servers in one location would inadvertently impact services worldwide, leading to extensive downtime. The implementation of a unified change management and major incident process resulted in the reduction of downtime from 475 minutes to under 200, on average. This resulted in enhanced operational efficiency, improved issue reporting to senior management, and the establishment of a service-aware IT function.

KANINI stands as a beacon of expertise and innovation, guiding organizations toward a future of streamlined operations and optimized service delivery. A laser-like focus on unifying fragmented processes and commitment to client success enables businesses to thrive in the ever-evolving digital environment.