Kinetic Networking: Managed IT Services with a Personal Touch

Terry Rataiczak, CEO
Eighteen years ago, the landscape of IT support services in Charleston, West Virginia, was a far cry from today. SMEs in the area had to wait much time and pay sky-high fees to avail IT support services. Moreover, a dearth of qualified IT professionals who could help them left SMEs with nobody to address their IT-related challenges. With the mission to provide such companies with the best IT services, Terry Rataiczak founded Kinetic Networking in 2004.

Shortly after its founding, the company stepped into the managed IT services arena, providing local SMEs with real time support and the expertise of its team of competent IT professionals. Today, Kinetic Networking offers a myriad of services virtual helpdesks, hosted email and anti-virus, spam filtering, and off-site backup to businesses, irrespective of their size and specialty. Having strategically placed its engineers throughout the region’s IT arena, the company guarantees a remarkably rapid response time, ensuring engagement with a field agent within twenty minutes of requesting a service. Apart from highly efficient IT services, Kinetic Networking also gives clients the high flexibility required to remain competitive in today’s mercurial market scenarios.

Unlike other managed IT services providers, Kinetic Networking gives special attention to details and structured customer accessible documentation, taking standardized IT technologies and customizing them to complement its customers’ specific requisites. Kinetic Networking offers its clients the freedom to decide the modules they require and the pace they want to grow and adopt such technologies. This unparalleled approach of the company has garnered enormous respect from its client base, substantiating its perennial reputation as a customer-centric brand. Such a methodology also speaks volumes about Kinetic Networking’s goal to ensure its customers’ success before its own.

Once a company touches base with Kinetic Networking, the latter initiates a comprehensive discussion. Kinetic Networking extensively understands its client’s current operations, challenges, and future objectives. The firm also educates businesses to know how they can leverage IT technology to their advantage, avoid pitfalls, and rapidly stride ahead.
Kinetic Networking follows a three-step approach to ensure the optimization of its client’s IT operations. In the first step, Kinetic Networking resolves immediate issues and stabilizes its clients’ existing work processes. The second step enables the clients to revamp their operations to match current industry standards and trends and enhance their competitive edge. In the third step – the Cadillac approach – Kinetic Networking helps clients consolidate a unique stature in the market and evolve to support their future goals and objectives, ensuring sustainable development in the long haul. Kinetic Networking constantly communicates with its client base, regularly updating its IT processes and staying in line with rising challenges to ensure the proper delivery of its managed IT services. “We believe in stepping out a little farther and communicating more with our clients. The constant back-and-forth communications ensure that our clients are always getting the best value of what we have to offer them,” extols Rataiczak, the CEO of Kinetic Networking. One such client collaborated with Kinetic Networking a couple of years ago, intending to resolve an IT disaster they had at their workplace.


We believe in stepping out a little farther and communicating more with our clients. The constant back-and-forth communications ensure that our clients are always getting the best value of what we have to offer them

The issue immediately triggered a response from Kinetic Networking’s team, who heaved the client out of the situation. After the diagnostics, Kinetic Networking implemented some immediate solutions and formulated a plan that helped the client progressively improve their IT operations. Every quarter since then, the company has worked in close collaboration with the client, enabling them to upgrade their IT infrastructure and leverage contemporary technologies. The company has scripted similar success stories with the lion’s share of its clients, depicting the ease of implementation of the service it provides and the peace of mind its clients need to succeed in today’s world.

Company
Kinetic Networking

Headquarters
Marietta, Southeast Ohio

Management
Terry Rataiczak, CEO

Description
Kinetic Networking offers a myriad of services such as virtual helpdesks, hosted email and anti-virus, spam filtering, off-site backup, and localized IT solutions to businesses, irrespective of their size and specialty.

Kinetic Networking