As purveyors of next generation people and organizational performance management application, we feel deeply responsible to simplify and provide meaningful performance engagement promoting greater wellbeing for organizations and humanity at large
However, meaningfully connecting employee performance with an enterprise’s goals is an agonizing challenge for managers today. Although we are living in a time where organizations are more connected than ever, enterprise performance continues to remain disconnected. Connected workforce and generation of millennial has heralded a fresh new approach to performance management.
KPISOFT, with a decade of research and development in the field of performance management, has launched a revolutionary cloud application that enables organizations to reinvent their performance management practices relevant for today’s workforce.
One of the salient features of its platform is the innovative user experience in line with metaphors of popular social networking apps. All generations of users today are active in these apps and hence will have a short learning curve resulting in driving smooth adoption and active user engagement. In addition, KPISOFT offers a cloud based app that is focused on increasingly mobile aspects of application usage today.
KPISOFT, addresses the problem statement of organizations in the subject of alignment of workforce to organizational goals with its built in alignment framework. Through this easy to use alignment model of goal setting and analytics, organizations can eliminate misaligned goals and a disengaged work culture with their workforce.
Unraveling Disconnected Performance Goals
Anuar Rozhan, Managing Partner
Originating as an IT unit of a performance management consulting firm, KPISOFT came into existence when an increasing number of clients began requesting for the company’s performance management application. What came as a surprise for the company is the dire need for an enterprise performance management that can align the people with organizational goals and link that to operational and corporate metrics in one single, easy-to-use platform.
The current market is replete with varied systems—from HR, Corporate Performance Management (CPM), and BI solutions that provide performance management as one of the modules. Further disconnecting the corporate, operational and people performance aspects of an organization.
Incorporating best practices framework, the company’s intuitive EPM platform delves deep into the foundational challenges that surround performance management. KPISOFT focuses on three value chains of organizational performance— people, operations and corporate aspects of performance integrating them as one value stream.
“As a panacea, KPISOFT streamlines the disconnected pieces of performance value chains of an organization under one platform, coupled with a seamless aligning model that reduces clutter, duplication, and complexity,” says Ravee Ramamoothie, Managing Partner in KPISOFT Singapore.
"KPISOFT streamlines the disconnected pieces of performance value chains of an organization under one platform, coupled with a seamless aligning model that reduces clutter, duplication, and complexity"
The team at KPISOFT believes that efficient EPM is not only about devising the right strategy, but one that provides sustained engagement, aligns with business needs, and powers optimum execution even with changing organizational requirements. KPISOFT creates a driven, connected, and collaborative environment that escalates engagement and bolsters performance. “At KPISOFT, we have come to understand that human capital is one key element with which an organization can overcome any challenges. The more aligned, connected, engaged and driven the people of the organization are, the more organized, agile, and competitive the organization will be,” states Katsu Takahashi, Executive Director, at KPISOFT Japan.
Enabling Performance on the Go
Naveen Deshpande, Executive Director
The company’s EPM model focuses on four key aspects— alignment, coaching, collaboration, and calibration. “One of the salient features of the KPISOFT platform is its alignment model which exhibits a seamless framework for organizations to align all their employees to its goals; from a strategy map formulation at the top of the organization right up to scorecards at the lowest of the organization,” says Susan Green, Director of Customer Success at KPISOFT. Since continual assessment of performance is a constant motivator for employees, with KPISOFT’s model, every person in an organization can regularly review their progress through scorecards with their supervisors. This encourages staff to be more connected and engaged with their contribution to the organization’s goals. “Since CIOs of all organizations are overloaded with avalanches of data, the company’s big data engine can integrate and consume any volume of business data on real time basis crunching and delivering relevant insights of business and operational performance on the go,” says Reji Thomas, Head of Engineering at KPISOFT. Key performance metrics related to sales and service levels can be automatically updated on a daily basis so that any fluctuation can be measured and reviewed as frequently as possible. These measures and metrics are seamlessly mapped to organizational value chains and people to deliver relevant, succinct insights, and simplified data analytics. Users can also update performance data on their mobile phones through automated notification request for updates. This enables real time performance visibility—where managers can decide review frequency based on their individual needs or deal with performance check-ins as and when required.
In the case of a leading Asian multinational corporation, the client was trailing behind in the industry in terms of market share and low profit margins compared to its peers. The client’s EPM practice was disconnected from its corporate strategy and metrics which had a direct impact on the organizational performance.
With a core goal to build performance leadership, KPISOFT also delivers on-the-go and customizable coaching models. With real time visibility and feedback loop, managers can now coach as regularly as per the demands of the business needs driving better performance of their teams. KPISOFT simplifies the coaching process for managers through its seamless feedback process and tools. This in turn fuels execution, refinement, and realization of performance targets.
"With an exponential data growth in enterprises, there arises a need for content delivery which is highly contextualized"
Another by-product of performance visibility is collaboration. Employees naturally start collaborating when they have information or news update on organizational performance relevant to their unit or team. KPISOFT platform comes with embedded collaboration tools to enhance diagnosis, benchmark performances, and share best practices. Users can organize discussions around the latest insights received on performance. To maximize output and simplify information search, all review, coaching, and collaboration history can be viewed on demand in a timeline view and is easily accessible from anywhere.
Anuar Rozhan, Managing Partner at KPISOFT Malaysia confers that, “forced performance distribution is outdated and no longer relevant to performance management practice today. What managers need today is clear visibility of performance matrices within his or her unit that identifies good performers and those with challenges to help and coach towards better performance. KPISOFT offers a flexible calibration process to help managers to gain insight into performance dynamics within a department, unit or division.
Adapting and Unlearning with Altering Trends
Susan Green, Director of Customer Success
To stay ahead of the game, KPISOFT follows the tenet of unlearning, in an effort to constantly encourage innovation. The company is currently streamlining its focus and investing expansively in mobility and push content based app generation. KPISOFT recently released a push content hub platform that has been well received by its clients worldwide. “With an exponential data growth in enterprises, there arises a need for content delivery which is highly contextualized. Relevant, Insightful Information and Right Call-for-Action on the mobile of the user can make enterprises productive like never before. We are investing heavily in mobile technologies and advanced analytics models to constantly get better real-time insights. We believe this will be the future of work,” elicits Naveen Deshpande, Executive Director at KPISOFT’s San Francisco office.
"KPISOFT creates a driven, connected, and collaborative environment that escalates engagement and bolsters performance"
In the days ahead, KPISOFT will be rolling out game changing analytics insights in stages. Not losing sight of their passion to build breakthrough models that inspire employees to reach their peak performance, the company’s aim will be to leverage performance management that will pose as a pivotal competitive edge for organizations in the future. “As purveyors of next generation people and organizational performance management application, we feel deeply responsible to simplify and provide meaningful performance engagement promoting greater wellbeing for organizations and humanity at large,” asserts Ravee Ramamoothie. Governed by a mission to power quality performance combined with influential thought leadership, the company is bound to revolutionize diverse workforces to achieve strategic milestones in EPM space globally for years to come.