Lakeside Software
Shaping the Digital Workspace with AI-Powered DEX

Digital Employee Experience (DEX) solutions enable IT teams to shift from reactive to proactive IT, keeping endpoint devices up and running. The goal of DEX is to maintain a healthy digital environment so employees can perform their jobs without IT issues impeding their productivity. However, most DEX solutions available today fall short—they are reactive, fragmented, and offer only basic digital environment monitoring. This lack of sophistication leaves enterprises struggling to meet the demands of a highly digital, hybrid workforce.

With the only AI-powered DEX platform on the market, Lakeside Software is rewriting the rules by delivering a DEX solution built on an unparalleled depth, breadth, and history of data. Lakeside SysTrack captures thousands of datapoints in near real-time from endpoints. Lakeside’s 27-year history of collecting robust, structured endpoint data has enabled it to stand out in the AI space. Specifically, SysTrack includes an embedded AI engine that uses machine learning and predictive analytics, enabling enterprise IT teams to detect potential disruptions and anomalies in IT systems. Additionally, SysTrack has developed a Generative AI model to assist IT support technicians and engineers.

This purpose-built AI for IT allows Lakeside customers to resolve current issues and prevent potential disruptions, ensuring seamless, proactive management of end-user experiences. The integration of Generative AI goes further by offering highly personalized support, combined with automation for routine IT tasks, enabling enterprise IT teams to “shift left” and focus on higher-value work and strategic digital transformation projects. By transforming DEX from a reactive to a proactive strategy, Lakeside enhances both IT team engagement and employee productivity in a way that no other solution can match.

“Our AI-powered DEX platform is unmatched in its ability to turn raw data into actionable insights, fundamentally reshaping how businesses operate in today’s digital-first world,” says David Keil, CEO of Lakeside.

Delivering Real-Time Data with SysTrack

The Lakeside SysTrack platform sets the gold standard for providing enterprises with a complete view of their entire IT estate, offering the industry’s most accurate and comprehensive data. SysTrack collects 10,000 data points every 15 seconds from 1,300+ real-time sensors deployed across physical, mobile, and virtual environments, supporting several operating systems. It gives customers a high-resolution, real-time, and accurate view of their digital estate.

This rich dataset powers a machine learning model specific to each enterprise, helping customers:
• Reduce IT ticket volume and resolution time.
• Increase employee and customer satisfaction.
• Support remote and hybrid workplaces.
• Deploy IT transformation projects with confidence.
• Tailor the digital toolset and employee experience to each employee’s specific job.

"We’re not just leading the DEX market; we’re redefining it. By combining unmatched data collection with proactive solutions, we enable organizations across the world to transform their IT environments, boost productivity, and accelerate digital transformation initiatives"

Lakeside also provides technical resources, product extensions (such as quick-start dashboards and pre-built scripts), global 24x7 support, and access to an online user community to assist with customer onboarding, adoption, and ongoing use of SysTrack. Customers also have access to Lakeside Academy, which offers free training and certifications, self-service resources, and various community features.

Unlocking Efficiency through Smart Data Collection

Organizations using the Lakeside platform can benefit from the industry’s most comprehensive data collection. This data provides company-level insights into the IT estate, including health and performance metrics, hardware and software usage, and even employee satisfaction indicators. With a holistic view of the IT and user environments, organizations can address issues proactively, preventing disruptions before they impact operations. Additionally, hardware and software usage data enable companies to make smart, data-driven decisions, reducing spending on software licensing and hardware refreshes or upgrades.

Our AI-powered DEX platform is unmatched in its ability to turn raw data into actionable insights, fundamentally reshaping how businesses operate in today’s digital-first world

Fortune 500 Success: Reducing Incidents, Increasing Revenue

A powerful example of Lakeside’s impact is its work with a Fortune 500 health insurance provider. The company was experiencing revenue losses due to end-user system issues during peak enrollment periods. Although the client’s internal data science team attempted predictive analysis, they lacked sufficient data to drive their models effectively. After deploying Lakeside’s SysTrack, the insurer was able to send sensor data to their data warehouse, correlating environmental information to make informed, proactive IT and business decisions. The company maintained productivity in its remote call centers, which generate $1.4 million in revenue per minute. This led to a 35% reduction in incidents and prevented over 30,000 potential disruptions across the enterprise.

In other cases, Lakeside SysTrack enabled a U.S.-based healthcare organization to save $8.8 million by proactively avoiding ~270,000 tickets. Another customer (a bank) identified a $4.3 million savings opportunity by removing 66,000 unused software licenses costing $65 annually and reducing 800 BitLocker Recovery Key calls per month, saving $200,000 a year.

Pushing Boundaries to Lead the DEX Market

Lakeside Software’s commitment to innovation, along with its use of AI, machine learning, and predictive analytics, ensures it remains a leader in the DEX space. Recognized as a leader in the 2024 Forrester Wave™ for End-User Experience Management, the Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools, and the ISG Provider Lens for Digital Employee Experience, Lakeside has also been awarded Technology Company of the Year at the Real Innovation Technology Awards.

“We’re not just leading the DEX market; we’re redefining it. By combining unmatched data collection with proactive solutions, we enable organizations worldwide to transform their IT environments, boost productivity, and accelerate digital transformation initiatives,” says Keil. This dedication, acknowledged by major industry analysts, validates Lakeside’s status as the premier AI-powered DEX provider.