Under the direction of Chairman and CEO, Marty Beard, LiveOps, a global leader in cloud contact center and customer service solutions, is at the forefront of the transformation from antiquated call center to business-driving contact center by leading the convergence of cloud, social and mobile in the contact center. “The world has changed for brands and how they interact with customers,” said Beard." Social and mobile communications have forced brands to contend with a mega-shift in consumer behavior and rise in expectations for immediate interaction via diverse channels in the cloud. For the last ten years, LiveOps has been ‘answering the call’ of modern day customer engagement by providing organizations with the necessary tools to enable fast, smart communication regardless of the channel – voice, email, chat, SMS or social.”
The demands on the contact center have evolved as customer service has quickly become a competitive differentiator for brands, and consistent delivery of customer service in a multichannel world is missioncritical. LiveOps leads through innovation and Beard has seen to the quiet disruption of how brands and customers interact by challenging old ways of doing business and refusing to accept the norm.
Founded in 2001 and based in Redwood City, CA, LiveOps enables organizations to intelligently deliver multichannel customer experience, anywhere, anytime and on any channel through the company’s core products and services: LiveOps Platform; LiveOps CRM; LiveOps for Salesforce; LiveOps Engage; and LiveOps Agent Services, a community of more than 20,000 independent, at-home agents. More than 300 companies around the world, including Salesforce. com, Symantec, Royal Mail Group, Ideal Living and Amway,trust LiveOps’ technology to ensure effective multichannel, social and mobile interactions with their customers.
“I believe the contact center is the link between brands and their customers, and I have placed a heavy emphasis on multichannel communications to ensure customer service is social and mobile,” said Beard.