MAC Source Communications: Delivering Superior Multi-Channel Solutions

“I treat people the way I want to be treated. We are in an extremely competitive and fast paced business environment, we are dependent on one another to be constructive and to work collaboratively in order to be successful,” says Tim McDermott, President of MAC Source. As businesses need to be listening to their customers in order to be most productive, McDermott feels that those organizations need tools for monitoring, filtering, and managing their social media conversations. They may need to shift through thousands of social media mentions to discern important conversations— ones that are actionable in a measurable way.

Enterprises need to listen and respond to customer posts and also require the ability to determine interactions that are important and actionable, and respond in a timely and meaningful manner. This is where MAC Source comes in—they enable businesses to better leverage resources to achieve their ultimate goal of increasing customer satisfaction and decreasing overall customer service costs. “We offer comprehensive service delivery from design and development to deployment of Unified Communications and Contact Center solutions and we partner with the global leader in contact centers, Avaya,” notes McDermott.

McDermott further reveals that the technology industry is continuously evolving. “From our early days as a telephony provider, MAC Source has kept pace with technology through continuous investments in our people and ongoing partnerships with our manufacturers,” he notes. Headquartered in Syracuse, NY, the company delivers enhanced solutions in Contact Center, Unified Communications, including voice, data, and video, contact centers, networking and network security. MAC Source combines the power and reliability of industry-leading products with personal expertise in MAC Source design, implementation, and ongoing support, to provide customers the best of both worlds—superior technology and the comfort of working with a local company.

Managed Services and a Network Operation Center (NOC) are some of the unique services offered by MAC Source. “Our Network Operations Center plays an important role in giving our customers the highest level of customer service and technical support,” says Justin Reynolds, National Account Manager, MAC Source. The NOC is staffed with Avaya Certified Engineers (ACE) to ensure quick and knowledgeable responses to service requests—round the clock.