MAD Software: Delivering Consistent And Personalized Customer Experiences

Benjamin Pulatie, CEO In today's competitive business world, every organization needs to correctly analyze data to make quick and effective decisions. Unfortunately, instances are aplenty where data is not transformed into easily digestible information—in other words, data is not used to its full potential.

Why?

For effective utilization of data, businesses need to access it from multiple silos and seamlessly integrate it into one centralized platform.



While there are numerous extract, transform and load (ETL) platforms that facilitate data integration, most of them are primarily a framework. Companies need to give them a purpose by hiring developers to build a bespoke system. However, it's a resource-intensive task, and more importantly, there is no guaranteed success.

That's where Texas-based MAD Software changes the game.

"We wanted to create a solution that fills in very important gaps that other enterprise software typically doesn't cover. Our solution is platform and data agnostic, meaning we can interconnect it into most types enterprise software and automate data to provide advanced reporting services and recommendations using AI," says Benjamin Pulatie, CEO, MAD Software.

MAD Software provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling its global client base to grow and transform their businesses. The firm offers personal attention and value to every client every time, and its commitment to customer service is second to none.

"Our primary focus is not data. We focus on building relationships with our customers, and they trust us with their most prized possession, data," says Pulatie.

MAD Software's comprehensive, tactical information technology services include core infrastructure management using advanced toolsets supported by its 24/7 enterprise operations center, managed cloud, and digital security services.
The company also provides end-user service and support, including 24/7 applications support, business continuity, big data integration services, and expert IT consulting.

Beyond Data Integration

MAD Software's proprietary data integration platform, Connect-U, integrates with multiple systems to obtain data in a centralized system, simplifying data analysis. In an industry where most ETL tools offer a basic framework that businesses need to build on, Connect-U clearly stands out by offering a complete turnkey solution.

"Our primary focus is not data. We focus on building relationships with our customers, and they trust us with their most prized possession, data"

MAD Software has a large repository of adapters in its system that allows the company to bring data from different systems that are inherently foreign to each other into a common format in its data lake. The company not only provides a robust ETL but adds the required business logic into its processing engine. This makes MAD Software's system versatile and powerful. Its capabilities go beyond data integration as it assists clients in two key business areas— workforce management and back-office operations.


Simplifying Payroll Processing

For back-office operations, MAD Software helps clients facilitate payroll processing, where even the smallest mistake can result in major consequences. The company recognizes that running payroll in a large organization with thousands of hourly employees is a daunting task. The need to apply various federal, state, and municipal regulations and requirements regarding labor management adds another layer of complexity for organizations that operate in multiple locations.

Connect-U brings together point of sales devices, time clocks, HR systems, scheduling systems, and payroll software to manage the intraday movement of employee data across all systems. It allows businesses to calculate the payroll information with its intelligent processing service by gathering job, location, and rate information, typically isolated across multiple systems. The generated payroll files are sent to clients' payroll processors through APIs.

Many businesses have adopted Connect-U to automate their processes and avoid labor lawsuits due to payroll miscalculations.
As an example, in retail, hospitality, and restaurants, an employee may move around throughout the day to different roles. This data needs to be captured and calculated in real-time. Connect-U simplifies this process.

The platform is also beneficial for businesses that transfer employees to another state with different pay codes or other related factors. Manually implementing the new guidelines in payroll is a task easier said than done. Connect-U automatically processes employee details, such as daily logins and logouts, and generates pay files. It operates as a closed-loop system offering accurate data, improving clients' bottom line, and minimizing overhead costs and potential legal risk.

Helping Make Intelligent Decisions

MAD Software has built credible relationships with many customers, who continue to trust the firm in a market filled with large players offering similar services.


Our solution is platform and data agnostic, meaning we can interconnect it into most types enterprise software and automate data to provide advanced reporting services and recommendations using AI

Victor Serrano, the Director of Cloud Services at MAD Software says, "We're in an area where it's commonplace for data and technology infrastructure to be extremely complicated to manage. Each year it becomes more expensive and aggressively more complicated to carry out this management. Solving this task in a simple way requires a well-established team with a lot of experience, but above all, with courage and creative freedom. This is what MAD Software brings to the table. We make the complicated incredibly simple with innovation."

A testament to this statement is the story of an Atlanta-based financial services company that opted for MAD Software's cloud services to address their complex requirements. The company was able to correctly gauge the client's requirements and customize the solution accordingly.

"At the end of the day, data is data. We add the business logic based on our customer's requirements to produce information for making intelligent decisions," says Pulatie.

www.madsoftware.net
info@madsoftware.net

Company
MAD Software

Headquarters
Dallas, TX

Management
Benjamin Pulatie, CEO

Description
MAD Software provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling its global client base to grow and transform their businesses. The firm offers personal attention and value to every client every time, and its commitment to customer service is second to none

MAD Software