MedXM: Member-Centric Services to Augment Patient Care

The healthcare industry has embraced novel methodologies to deliver services and augment patient care. However, recent estimates by the U.S. Centers for Disease Control and Prevention (CDC) suggests that nearly 133 million Americans are suffering from chronic diseases. By 2020, the number is estimated to reach almost 157 million. “Deadly illnesses such as cancer, heart disease, stroke, and diabetes can be prevented and hospital re-admission can be reduced by making healthy choices and taking proactive measures,” informs Sy Zahedi, President and CEO of MedXM. Headquartered in Santa Ana, CA, MedXM is transforming the healthcare industry by offering solutions that help increase patient satisfaction, reduce cost, and ensure disease prevention for Medicare, Medicaid, and Commercial health plans. The firm’s range of service include Comprehensive Health Risk Assessments, Risk Stratification, Care Management, Ancillary Screenings, and Member Engagement.

MedXM coordinates physicians and health plans to educate members about their health and implement positive changes such as connecting members with smoking cessation and physical fitness programs. Additionally, the company proactively seeks to help members through early detection of chronic diseases such as diabetes. “MedXM’s credentialed and highly trained provider network of doctors, nurse practitioners, and technicians are sought to engage the clients’ membership,” extols Zahedi. Further, the company is known for specialized member outreach in which highly trained and monitored Customer Care Coordinators educate members over the phone with relevant information and address queries related to programs and services provided through their health care plan.

Customer Care Coordinators schedule preventive service appointments at a member’s home, skilled nursing facility, or MedXM’s retail clinics. “During the patient’s visit, we ensure the member understands their health conditions and provide them with a thorough treatment analysis,” says Zahedi.