MSI Data: Cloud-Based Software Enhances Field Service Management

Due to the constant downward pressure on profit margins and severe competition among clients, it has become a dire necessity for internal service departments to monitor field resources. Automated field service processes ensure eradication of major challenges like warranty leakage, service offerings, parts management, and service revenue. “We offer a complete solution for field service and workforce automation combined with MSI’s solutions for mobile field service, inspections, audits and sales,” says Harvey Shovers, CEO, MSI Data. Field service management (FSM) is a cloud-based service that combines with hardware and internet to help companies in tracking machines, managing worker activity, distribution of work, ensuring driver safety, managing installs, service or repairs of systems or equipment. Headquartered in Mequon, WI, the company provides advanced FSM software to assist organizations to enhance productivity of their field workforce. Field workforces characteristically perform service work, inspections, surveys, and reporting or sales. The company automates these tasks with software focused on the enterprise, scheduling, and the mobile worker that aims to assist businesses to enhance productivity of their field workforce.

The company’s flagship product, Service Pro, is an enterprise solution for businesses that helps in monitoring field service, depository revamping and maintenance services. By merging world-class service management functionality along with practical usability, the product renders all-in-one service management solution to fulfill business needs. Comprised of impactful potential ranging from dispatching, contract management, and tracking return merchandize authorization (RMA), Service Pro aims to rapidly improve field service performance. Moreover, the product helps in handling the full scope of field service business activities, customer calls, invoicing and reporting. Additionally, the company also offers a wide range of mobile solutions that are flexible in nature and allow users to deploy the software on iOS, Android and windows mobile devices for easy access from any given location. The product merges with a variety of back office systems to increase overall output.