North American Communications Resource: Global Communication Through a Single Virtual Server

Today, the process of implementing Unified Communications (UC) solutions is more complicated than creating the solution. North American Communications Resource (NACR), in partnership with Avaya, delivers UC solution and services that unites communication and collaboration tools together in a flexible environment. Headquartered in Eagan, MN—NACR is a global integrator of business communication solutions and services. “Our company assists customers to use Avaya’s UC technology, which enhances their collaboration, contact center, and data communication experience,” says John Lyons, President and CEO of NACR.

“With a vision to meet business communications in the right way, we deliver customized solutions that are flexible, cost-effective, with the ability to balance the growing needs of the market,” briefs Lyons. With Avaya, the company provides UC solutions that support business objectives and offer a centralized infrastructure to the clients. The UC’s centralized infrastructure is integrated with the products, applications, and services of the customer, which enhances their productivity. “Our knowledge and experience in multivendor UC integration enables us to work with Avaya to deliver the solutions for a small office to a large enterprise,” adds Lyons.

In addition, “NACR offers Avaya Support Advantage, which provides industry-recognized Avaya services and response times in a choice of simple-to-use, flexible packages, modules, and advanced options,” comments Lyons. The service supports strategies customized to a client’s business. Avaya Support Advantage identifies the system-generated-alarms of the client and resolves them. “This service implements security policy through Avaya Secure Access Link Policy Server to reduce network security risks,” explains Lyons. Also, NACR’s IP Office Managed Services enhance the performance of Avaya’s IP office Solution. NACR offers three levels of services: Silver, Gold and Platinum tiers. IP Office Services Silver Tier provides a connectivity server to facilitate monitoring of IP Office alarms.The Gold tier service monitors incidents and reports it to the client. The third tier, Platinum, incorporates NACR’s management of any software updates in the IP Office updated in Avaya.

For instance, one of NACR’s clients used PBX phones and hosted PBX systems with digital phones attached at all locations to control their communications spread globally.