Novanet
Simple and Revolutionary Contact Center Solution

Innovative thinking is redefining what customers should expect from a company. This includes the customer experience; arguably, the most important part of the customer relationship. Quick and reliable customer service is at the forefront of a company’s contact center. Contact centers have vastly evolved in order to keep pace with this expectation, and innovation is not only critical to customer satisfaction, but to business performance as well.

Novanet is helping companies bring their contact center to the new standard of customer expectations. In addition to this, they continue to add innovative features to their products that push expectations higher. Novanet offers companies one of the most advanced cloud contact center solutions that have ever been available, C3. It’s a simple, beautiful browser-based telephony client that transforms how small to large contact centers interact with their customers. As Shailesh Tyagi, Founder and CEO of Novanet, puts it, “this product is very simple to use, and implement. We present the client with exactly what they need; to deliver an exceptional customer experience, and cut out unwanted components that no longer make sense and slow down the experience.”

Integration of C3 is something that should really get the attention of companies seeking a better solution to their existing setup. The C3 client itself is a WebRTC powered, real-time communications extension to Google Chrome, the most used web browser that is compatible with multitudes of systems.

The result is a remarkably quick integration that agents can log into form anywhere; all they need is a computer with an internet connection. C3 also provides companies with critical analytical insights into their contact center’s operations. Mechanisms to compare average customer wait times, answer-abandoned call ratios, and view agent performance really help companies visualize and act upon data to deliver an even better customer experience. Also included is an algorithm that detects unusual call patterns to protect companies against VoIP theft.

Novanet has helped companies that exchange calls with customers and vendors all around the world, with implementation of telecom services worldwide and dissolving their need of running various platforms altogether. “Today we are the single solution provider to many companies, and we handle everything from telecommunications, licensing, and management. We continue to invest in innovation, and through this we will continue to bring new features to our current and future customers, and push the quality and expectation bar even higher,” concludes Tyagi.

We continue to invest in innovation, and through this we will continue to bring new features to our current and future customers, and push the quality and expectation bar even higher