Numerify
Using Analytics to Drive Service Management Excellence

Most companies today are adopting cutting-edge digital technologies to stay ahead of the game in the market. As part of their digital transformation, they are adopting innovative data analytics solutions to optimize the performance of various business functions and departments. At a time when IT complexity is growing manifold due to the increasing number of disparate systems, IT decision-makers need an effective analytics solution that provides them with actionable insights to make strategic decisions and deliver greater value.

Numerify is a company on a mission to help organizations take a diligent approach to monitoring and optimizing their end-to-end IT operations seamlessly. “We provide an AI-powered IT business analytics platform that enables large enterprises to be more proactive in making informed decisions,” says Srikant Gokulnatha, Co-founder and Chief Product Officer, Numerify. Using Numerify’s analytics platform, IT organizations can operate more efficiently while innovating faster and reducing risk.

These benefits are significant, tangible, and quantifiable. A recently released study conducted by Forrester on Numerify’s behalf identified potential three-year net benefits of over $4M.These benefits fall into three broad categories, as follows:

• Increased overall efficiency: By improving IT incident resolution efficiency and resolution times, IT organizations can reduce the total cost of their Service Management function

• Accelerated agility: By proactively identifying opportunities for automation and improving collaboration across teams, IT organizations can deliver a better customer experience and become more responsive to the needs of the business

• Reduced risk: Since failed changes are a leading source of IT operational disruptions, organizations can minimize critical disruptions by managing the change process more tightly

Natively designed to address the specific challenges of IT departments, Numerify’s analytics platform offers targeted prescriptive insights that can be easily integrated into operations. The platform aggregates data from across the system landscape into one curated, consistent data repository.

Our mission is to empower organizations to win through the power of IT business analytics

“We have built powerful analytical models on top of this curated data set which expose rich insights through visualization,” says Gokulnatha. Numerify leverages artificial intelligence (AI) techniques like natural language processing and machine learning to explore the abundant data fully and achieve deep, actionable insights. This capability allows IT decision-makers to not only understand operational issues and processes but also the reason behind them.

What’s more, Numerify’s analytics platform brings drastic improvements in the areas of risk prediction and change management. “It is a proven fact that unplanned downtime is often caused by failed changes to IT applications or infrastructure. To address these issues, Numerify captures all relevant data related to previous change scenarios and identifies factors related to failure and success,” explains Gokulnatha. This data is then used to build a new machine learning model, which is integrated into the change approval processes. "With our analytics platform, IT decision-makers can get a probability rating which indicates the degree to which a particular change is likely to succeed,” says Gokulnatha.

Numerify contributes to continuous service optimization by providing targeted recommendations that enable reduced incident volume, increased employee productivity, and reduced outsourced vendor spend. These insights are crucial to provide high-quality service and improve the customer experience while reducing costs. Enterprises can thus free up costs from the run side of IT to reinvest in the build and innovation side of IT.

Numerify also drives efficiencies in the software development and release lifecycle. “We drive DevOps performance optimization by analyzing the entire DevOps toolchain and helping IT leaders and software development directors understand where the bottlenecks are and remove them,” he adds. Organizations can innovate faster and foster a truly agile IT organization. With such a value proposition, Numerify aims to enhance its solutions portfolio and bring more game-changing results for its clients.