NWN Corporation: Addressing Communication Needs with Cloud-based Solutions

In the present competitive market, emphasis on data security, mobile workforce, cost optimization, and consumerization of IT are driving organizations to contemplate the importance of cloud collaboration and communication. Mobile technology has redefined the collaboration process— from project conception to completion with the multiplicity of its usage to enable highly-connected environment. Reflecting on the similar idea, Mont Phelps, President and CEO, NWN says, “Technology is pervasive, always in transition, and favors well-managed organizations that know how to constantly evolve or adapt.” Companies, observing the improved productivity, simplified decision making, and efficient use of resources through adoption of cloud-based hosted communications look at relevant platforms to attain overall business efficiency. Recognizing the changing market requirements of clients as well as communication needs, NWN, a provider of cloud solutions and services offers communication and infrastructure solutions through a geo-redundant hosting platform.

NWN’s ability to identify best-in-breed technologies and invest in strategic partner relationships helps create an environment for its customers where there is a higher degree of availability of data and minimal disruptions in day-to-day processes.

A Cisco-certified cloud builder, the company proffers NWN Communications, a cloud-based Cisco and EMC powered Unified Communications as a Service platform. NWN integrates hosted video, web conferencing, hosted voice, telecom and Contact Center as a Service (CCaaS) along with a wide array of third party applications into their communications solution. The Multiprotocol Label Switching (MPLS), Session Initiation Protocol (SIP) Trunking and internet access facilitate clients’ with cut-throat domestic and international communications options to both small and mid-sized enterprise. NWN CCaaS solution is designed to deliver personalized customer care with the latest applications and technology to improve agent productivity, and increase business revenue. The program is managed by the service providers who enable users to focus on their core business. Alongside, with the reporting and analytical tools and built-in reports with key metrics, users can track contact center performance and scale up or down based on the their fluctuating business needs as well as meet seasonal demands.