Olisoft
One-Stop-Shop for Customer Experience Management Requirements

In a retail store setting, rich AV content, interactivity, and customer flow management are key elements that can enhance the customer and staff experience. They play an important role in optimizing operations, streamlining information flow and training, and boosting customer loyalty. However, the application of innovative digital communication technologies is a complex project that involves ΙΤ and marketing expertise.

This is where Olisoft comes into the picture. Founded in 2005, Olisoft has emerged as a leader in developing digital signage and queue management software, which are essential tools for distributing content to stores and improving customer flow. The company invests significant resources to design, develop, operate, and support first-class vertical software solutions for its clients, including retail banks, gambling shops, and fast-food chains.

Olisoft takes an “All scenes” approach, in which video, audio, interactivity, and scent are managed via its platform to deliver a unique retail experience for clients. Olisoft’s open architecture and customization tools provide tailor-made applications and display systems to consistently address user experience and IT integration or expansion demands of each client. The company has been working on numerous banking and large-scale retail projects in thousands of locations. When it comes to banking, Olisoft meets all functionality requirements, such as AV content creation and management, dynamic financial infographics, queue management, advanced monitoring, and powerful central and local management.

Olisoft complements its solutions with premier, 24/7 remote support and managed services backed by skilled, well-trained, and highly experienced teams that ensure onsite support.

“With over 20 years of experience in interactive digital applications, tens of thousands of managed systems spread worldwide, and the know-how to operate with enterprise-level clients, Olisoft is a worry-free choice when it comes to digital signage projects,” says Spiros Anthis, Commercial Director of Olisoft.

With executives highly experienced in the development of online marketing and multimedia applications, Olisoft enriches its products with capabilities for metrics and provides quality usage feedback.

To enable campaign improvement, the company provides clients with direct and two-way communication channels between the management and end customers while contributing to the training, engagement, and motivation of the staff.

Olisoft’s platform and its subsystems collect, consolidate, and provide detailed statistics and high-level infographics tailored to each decision-making department. The unified relationship data across the customer lifecycle provide clients with visibility, qualitative insights, and the ability to make decisions faster.

Having vast experience in the banking sector, Olisoft has set high quality and performance standards of its product. The company embraces new ideas and methods for risk assessments to ensure that any technology interacting with end-users respects their privacy, provides transparent information, and is fully compliant with the regulatory framework and security standards.

We focus on exceeding clients’ expectations and boosting customer satisfaction by offering best-in-class professional experiences

In one instance, Olisoft helped Eurobank with its digital signage project, delivering a wide range of services, from AV content and interactive touch-screen systems to queue management integration and meeting room screens through a solution-as-a-service business model. Customers entering Eurobank’s “Future Branch” can transact through automated machines and are trained in the new ways of phygital service––a model that combines the physical and digital worlds into a complete and modern experience. The Future Branch is part of the overall transformation of Eurobank to meet the development needs and solve the challenges of the bank with a strong Environmental, Social, and Governance (ESG) scope.

“We focus on exceeding clients’ expectations and boosting customer satisfaction by offering best-in-class professional experiences,” says Anthis. Steering ahead, Olisoft will continue to improve its products and evaluate its business model to serve clients in the best possible way.