OnePoint Patient Care
Independent and Innovative Hospice Pharmacy

OnePoint Patient Care has been breaking new ground in hospice pharmacy from day one. Founded 55 years ago, OnePoint was one of the first pharmacies to begin serving hospice patients in 1986—the year Congress permanently authorized the Medicare hospice benefit, launching the modern U.S. hospice care movement.

Today, the privately owned and operated OnePoint has grown into a leading provider of community-based hospice pharmacy, e-prescribing technologies and pharmacy benefits management (PBM) services, offering hospices nationwide flexible and comprehensive solutions for their hospice pharmacy needs.

OnePoint has an unmatched local presence, with 13 pharmacy locations strategically located throughout the U.S. and plans to open two additional ones in the next two months to meet growing demand for its local dedicated hospice pharmacy model. Together with OnePoint’s national network of more than 65,000 locally contracted pharmacies, these pharmacies ensure hospice patients timely medication whenever and wherever they need it.

As the only independent, integrated national pharmacy and PBM provider, OnePoint has the autonomy and commitment to customize medications and service delivery models for its hospice partners. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries—including same day and STAT—and manages pharmacy benefits for more than 32,000 patients per day in more than 300 hospice programs.

Dedicated to delivering superior service, OnePoint also helps hospice partners ensure CoP compliance and proper reimbursement in today’s challenging regulatory environment through rigorous monitoring and reporting. This includes identifying non-covered drugs at high risk for financial recoupment under Medicare Part D, tracking facility inactivity and medication reconciliation, and providing Deprescribing Options reports.

Innovative technology, along with OnePoint’s experienced pharmacists who specialize in hospice care, plays a key role in enabling OnePoint to consistently deliver high quality service to every hospice partner and patient. For example, OnePoint’s versatile mobile application, OneConnectPoint®, is specifically designed to meet the unique needs of the hospice industry.

Providing state-of-the-art technology tools to our hospice partners and clinicians is an important part of our ‘patient first philosophy’

It simplifies the admission and medication ordering process so clinicians can spend less time dealing with pharmacy more time caring for patients.

With the touch of a button, clinicians on-the-go can quickly and securely place refill and new medication orders through the e-prescribing platform that integrates seamlessly with all major EMRs. They can track the delivery status of medication orders, verify orders in real time against the hospice formulary, screen for drug interactions and create a Prior Authorization for a non-formulary medication. In addition to managing a patient’s entire medication profile, OneConnectPoint® enables nurses to admit and discharge patients, and access a wide range of custom-designed reports critical to quality patient care, including Expiration of Schedule 2 Controlled Substances and Therapeutic Interchange Evaluation.

“Providing state-of-the-art technology tools to our hospice partners and clinicians is an important part of our ‘patient first philosophy,’” says Jeff Hohl, OnePoint CEO. “We understand that providing world-class end-of-life care is a demanding responsibility. Our goal is to empower clinicians to serve every patient efficiently, accurately and compassionately.”

To ensure accurate medication filling throughout the dispensing process, OnePoint uses proprietary automated workflows to ensure compliance and accuracy. In addition, robots are used to automate dispensing of the most commonly ordered medications, increasing the availability of pharmacy staff to support nurses with advice and therapeutic recommendations.

OnePoint’s 99% customer retention rate is tangible evidence of OnePoint’s commitment to providing exceptional service. As the healthcare environment continues to evolve, OnePoint remains passionately committed to independence, innovation and ensuring its hospice partners can focus on their top priority— patient care.