OnPoint Consulting: Think Ahead, Get Ahead of IT

Tim Smith, President

Our passion lies in serving the nation by helping clients in the federal space improve performance, effectively deliver results, and manage risk. Our strength lies in providing mission-critical cybersecurity, enterprise and infrastructure services to the same,” states Tim Smith, President, OnPoint Consulting. An ISO-registered technology and management consulting firm, OnPoint is a wholly-owned subsidiary of Sapient Government Services. With over two decades of providing unprecedented services to the federal government, OnPoint’s clients include the Department of Energy, State Department and the Air Force.

Describing the critical role OnPoint plays for the U.S. federal government is an illustration when the National Nuclear Security Administration (NNSA) established by Title XXXII of the National Defense Authorization Act teamed up with the company to support Information Assurance Response Center (IARC), a security monitoring and incident response capability. NNSA is responsible to provide security services to the Department of Energy (DOE) and enhance national security through the military application of nuclear science. NNSA requires dealing with the changing face of nuclear deterrence and more-widely dispersed nuclear knowledge and therefore it stood up the IARC to ensure the nation sustains a safe, secure, and effective nuclear deterrent.

Since taking control of the IARC program, the efficiencies achieved by OnPoint includes establishing a forensics and cyber threat cell capability; acquiring and implementing two Security Information and Event Management (SIEM) products and associated services, one classified and the other, unclassified and becoming only the second federal civilian, non-Department of Defense (DOD), provider to receive a Computer Network Defense Services Provider (CNDSP) authorization. It now successfully provides round-the-clock, 24/7/365 cybersecurity monitoring, incident response and network, increased sharing of information across DOE and other federal agencies. The company has achieved efficiencies to support increased monitoring and reporting with little to no increase in costs.

Made to Measure

Headquartered in Arlington, VA, OnPoint’s infrastructure services are designed to ensure the availability and reliability of its customers’ critical network resources. The company’s service delivery approach is based on the Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) framework that focuses on aligning IT services with the needs of business. This framework describes processes, procedures, tasks, and checklists which are not organization-specific and thus can be applied by organizations of different nature and structure to establish a baseline from which it can plan, implement, and measure. “The reason we have an engaging and sustainable relationship with our customers is because we not only bring a solution that is scalable, we also bring an approach that is scalable and repeatable,” states Smith.

We not only bring a solution that is scalable, we also bring an approach that is scalable and repeatable

The myriad infrastructure services offered by OnPoint include enterprise architecture, IT service management, LAN/WAN management, configuration management and change control, server management and administration, systems maintenance and operations, data center operations, and disaster recovery planning and continuity of operations. OnPoint also focuses on offering security intelligence and big data analytics to secure platforms, experiences and interactions ensuring success of government’s missions.

In addition to the ITIL/ITSM framework, OnPoint leverages its ISO 9001:2008-certified Quality Management System (QMS) and CMMI Maturity Level 3 solution development processes, which includes detailed processes for planning and monitoring project performance. The dedicated QMS team ensures quality and excellence in service offered by the company and is the very system that drives success of all its projects. Evidence of OnPoint’s commitment to quality is shown through its investment and achievement of ISO 9001:2008, 20000-1:2011, 27001:2013 and ISO 20000 certification, and CMMI Maturity Level 3. The QMS implemented by the company demonstrates its ability to consistently provide services that meets customer and applicable regulatory requirements. OnPoint strives to enhance customer satisfaction through the effective application of the QMS that covers all aspects of the business determining the quality of services provided to clients. It comprises of 4 tiers where Tier 1 stands for Quality Management System Manual, Tier 2 for Quality System Procedures, Tier 3 for Quality System Guides, and Tier 4 for Quality System Forms.

Security: Cornerstone of Success

Furthermore, OnPoint’s offerings are not only restricted to infrastructure but encompasses the security aspect as well. The success of the federal government’s mission depends on secure platforms, experiences, and interactions and OnPoint is focused on ensuring that security is a fundamental element of all its services. With the ever-emerging cyber-threat landscape and increasing compliance objectives, the importance of a capable cybersecurity partner is paramount and OnPoint places itself as a competent one. The company’s cybersecurity practice extends beyond its security portfolio and is integrated into the business consulting and technology services. It ensures the confidentiality, integrity, availability and accountability of customers’ information and information systems, while developing trust-based relationships and engaging experiences. Helping the government respond to and mitigate security risks are 80 percent of OnPoint Cybersecurity staff that holds TOP SECRET (TS) or DOE “Q” clearances, and another 30 percent that holds active Sensitive Compartmented Information (SCI) access. All OnPoint Cybersecurity staff meet the rigorous standards of the Department of Defense (DoD)’s 8570.01-M Information Assurance Workforce Improvement Program. Through end-to-end delivery of secure experiences for the government worker and citizens alike, OnPoint enables government agencies to advance their missions with peace of mind.
For instance, OnPoint has developed a cohesive security program for the U.S. Department of State’s “T” Bureau, the Under Secretary of State for Arms Control and International Security. The partnership with OnPoint has allowed the cyber program of “T” to evolve from a mere information gathering and reporting to a proactive protection model with repeatable processes. In the course of this project OnPoint has delivered continuous assessment of network and application vulnerability; development of patching, personally identifiable information (PII) protection, and acceptable use policies; infrastructure modernization and FedRAMP cloud implementation, network and security upgrades; security/cyber service delivery, and full Systems Development Life Cycle risk management.

"We are planning to continue mentoring small businesses that share our passion and culture and help them grow"

OnPoint believes and engages in high impact work that includes financial management services for the Department of Treasury, and a range of IT services, including cybersecurity, under a 10-year contract with the Air Force National Capital Region (AFNCR); cyber defense across the National Nuclear Security Administration’s (NNSA) distributed federal enterprise; and managing systems that support more than 300 worldwide sites for the Department of State’s Bureau of Overseas Building Operations (OBO). OnPoint has been responsible for providing OBO with a reliable facilities management system to increase the efficiency of the end users working day. OBO is responsible for the acquisition, design, construction, furnishing, management, maintenance, disposal, and reporting of real property abroad. OBO was facing challenges since its customized COTS product used to support the facilities management crashed regularly and had less than optimal performance causing an extensive amount of down time for the government teams. OnPoint was critical in stabilizing the customer’s environment and optimizing the system that went from 70 percent uptime to 99.9 percent uptime due to configuration improvements. In addition to increased productivity for the users, the improved stability of the environment and the system allowed the OnPoint team to greatly reduce the amount of time spent on Operations and Maintenance work and focus more on SDLC improvements and new application requirements to improve the overall functionality of the system for the users.

People: The Strength Within

“These impressive results are greatly possible because of our smart minds. OnPoint cherishes its people and believes them to be the prime differentiator. In addition to our corporate and project level certifications, our employees carry numerous individual certifications. We require all employees to maintain individual development plans (IDPs) to improve on their skills. We also encourage them to achieve and maintain certifications in order to better deliver services to our clients,” says Smith.

Moving ahead, the next aspect OnPoint is planning to bring to the table is developing partnerships. Smith highlights that “one of the things OnPoint did very well was set up a joint venture through the mentor protégé program whereby we mentored a small business and helped them mature. We are planning to continue mentoring such small businesses that share our passion and culture and help them grow.”

OnPoint Consulting

Arlington, VA

Tim Smith, President and Allen Ashbey, Vice President, Helen Jaffe, Vice President

Providing Cyber security, Enterprise Services, and Infrastructure services to the federal government.