PatientClick: Access to Care beyond Geographical Barriers

Vishal Mehta, President & CIO
The American Academy of Family Physicians predicts a projected shortage of approximately 150,000 physicians by 2020, which makes access to care, especially, in rural areas one of the biggest challenges faced by today’s healthcare industry. Statistics show 42 percent of rural patients are treated by family physicians and have limited or no access to specialty services. Bridging this gap of disparity, PatientClick offers an integrated product that combines telemedicine with EMR and practice management. “Riding the telemedicine wave, PatientClick’s solutions provide better access to care transcending physical and geographical limitations,” says Vishal Mehta, President and CIO of PatientClick, Inc.

This could be further explained with the instance of a particular physician who was relocating and therefore, planned to close down his clinic. With the help of PatientClick’s telemedicine component, the clinic continues its operation despite the doctor’s physical absence as the patient population can interact with him through remote site and virtual visit. Furthermore, the solution with its built-in live EMR helps physicians skip the tediousness of data entry while providing them access to any critical patient information they require. In case, the organization has an existing EMR, the physician can push back the data into the EMR system in place.

“PatientClick’s electronic health data exchange facilitates interoperability through secure exchange of patient health information and is critical in connecting different healthcare providers and patients,” adds Mehta. Their solutions also support the ACO (Accountable Care Organization) model that expects physicians to maintain a continuous communication with the patient after the initial visit. PatientClick offers a HL7 interface to physicians for EHR of their choice and their plug and play solutions can be deployed at a health facility within three to four weeks from signing of the agreement. “Before implementation, we ensure that the interface is suitable, the required technology is available, and all the customizations desired by the facility are efficiently handled,” says Mehta. Distinguishing themselves from competitors, PatientClick’s solutions follow a modular approach to implementation and can be easily integrated with an organization’s existing EMR or practice management.

Riding the telemedicine wave, PatientClick’s solutions provide better access to care transcending physical and geographical limitations

The customers can avail either the complete solution or the telemedicine component independently.

Alongside virtual visits, PatientClick’s patient portals offer the capability of intuitive scheduling, e-visit billing, and acquiring educational materials regarding their current medical condition. The solutions are multi-device compatible and can be easily accessed through an Android or iPhone mobile device, enabling the patient to choose the medium of interface they prefer for communication with the physician. The use of mobile devices assists physicians in geo-locating the patients in addition to keeping track of all details including the calls made. Hence, when it comes to auditing, “This solution is perfect for the reconciliation of clinical data with financial data,” says Mehta, as it keeps a record of checks and balances ensuring that the visit actually happened and the charges are real. The solution has a built-in AI that helps the physician to access critical patient information, which is much more detailed and intuitive than standard clinical data. For instance, a psychiatrist can find out about the neighborhood the patient resides in, the average income out there, the community he/she interacts with and other such key components that can affect a patient’s mental health and help the physician make a more informed clinical decision.

In 2018, PatientClick is looking forward to introducing the chat-bot component within their solutions. In addition to accessing critical data from the system, physicians will be directly alerted regarding instances like a drug to drug or drug to allergy interaction for that particular patient. “The nature of providing information would transform from reactive to proactive,” concludes Mehta.


San Diego, CA

Vishal Mehta, President & CIO

Web-based EHR integrated with telemedicine that makes data exchange easy and allows physicians to focus on patient care irrespective of geographical limitations