PayIt: Simplifying Government Agency Operations with Technology

Refurbishing IT infrastructure, back-office systems, and user experiences are critical discussion points surrounding the modernization of state and local governments. The simplicity of the front-end user experience will determine if a citizen will prefer to pay their bills online or offline. Digitalization then enables government services and payments to be more convenient and efficient for users, which leads to greater reach and adoption, which in turn increases revenue generation for governments. This is precisely where PayIt steps in. They are a digital government services and payments SaaS provider that simplifies business between government agencies and citizens by consolidating hundreds of services and payments into one connected experience. According to John Thomson, Founder, and CEO, “According to our customer surveys, we are the only vendor that they know of which provides a single consolidated platform for digital payments In the government tech space. PayIt’s government wallet lets citizens pay for everything, from utility bills to DMV services, all in one place.”

Citizens interact with workflows hundreds of times in their daily lives, and the ease of use in completing a task separates a negative experience from a positive one. Consequently, PayIt stresses on the front-end experience for effective government service delivery. It uses a more conversational approach for data collection. Following configurable business rules, PayIt ensures that all necessary data for a transaction or interaction is processed in a way that is recognized by the agency’s systems of record. Sample services delivered by PayIt include utility and property tax payments, municipal citations, and DMV license renewals.