


Citizens interact with workflows hundreds of times in their daily lives, and the ease of use in completing a task separates a negative experience from a positive one. Consequently, PayIt stresses on the front-end experience for effective government service delivery. It uses a more conversational approach for data collection. Following configurable business rules, PayIt ensures that all necessary data for a transaction or interaction is processed in a way that is recognized by the agency’s systems of record. Sample services delivered by PayIt include utility and property tax payments, municipal citations, and DMV license renewals.
With PayIt, governments can access an administrative tool that carries all of the transaction data and business insights that are integral to building a complete consumer-grade user experience. For example, government workers are able to view revenue collection and transaction data, transactions by service (taxes, utilities, etc.), payment channels (Online, IVR, POS, etc.), online payment devices (desktop, mobile, Apple app, etc.), upcoming payments, enrolment statuses for eBilling and payment plans et al.![]()
PayIt offers the best available technology today and will continue to innovate for tomorrow
Needless to say, PayIt is highly rated by their customers owing to the seamlessness and effectiveness of the platform. John Thomson adds, “We’re proud that less than 1 percent of people need to reach out to us. 90 percent of the requests we receive are resolved in the first interaction. So it’s really efficient. And, it takes us an average of 45 minutes for us to respond to an email.” PayIt offers the best available technology today and will continue to innovate for tomorrow.
Company
PayIt
Headquarters
Kansas City, MO
Management
John Thomson, Founder and CEO
Description
PayIt is a SaaS provider of digital government services and payments which simplifies doing business with government agencies by consolidating hundreds of services and payments into one connected experience for citizens.
