Peak Workflow
Purpose-built, Intuitive Work Management Platform

Peak Workflow is the software which brings efficiency and order to utility work management. They have learned from their partners and customers that the modernization of utility cooperatives and municipalities is an ongoing process. The Peak Workflow platform has evolved quickly and they are soon to release the 5th edition and most extensive iteration in five years. They are focused on answering the needs of their customers. With this next evolution Peak Workflow has augmented their field service work management platform to include advances in data flexibility, visualization, analysis and reporting capabilities. By listening to their customers, their team is constantly identifying and eliminating inefficiencies while streamlining utility processes.

“Our focus is on facilitating the swift modernization of utilities by providing them with the necessary visibility to adeptly manage their infrastructure deployment and inspection initiatives. We provide utilities and utility service providers with innovative solutions to efficiently plan, manage, and report on those initiatives,” says John Moberg, CEO, and founder of Conductive Digital, the creators of Peak Workflow.

So, how does the platform function?

First and foremost, Peak Workflow’s modern technology stack offers an efficient way to plan, execute and track mass deployment initiatives. With data integrations into customer information systems and asset management systems, the platform securely enables visibility into field operational efficiency. Peak Workflow users are empowered to make data-driven decisions for billing inquiries, customer communications, and informed customer service interactions.

The platform is engineered for customization and the ability to align with the utility’s standard operating procedures. Peak Workflow natively creates a detailed and searchable audit trail history while simultaneously verifying that infrastructure updates for utilities are efficiently deployed in the field. Peak Workflow’s platform offers a unified view of real-time updates to all stakeholders, allowing everyone involved to stay informed and aligned with the ongoing developments of the project. With Peak Workflow the collective focus is on the project’s progress, adherence to project plans, goals, and identification of issues encountered during the process. This enhances transparency and visibility for utilities, catering to diverse roles within the organization.

Peak Workflow enhances efficiency and productivity in handling all aspects of work orders in an intuitive and easy to use interface.

At its core the platform uses information from other systems of record to plan, manage, capture, securely store and share data which is crucial to utility operations and meter exchanges.

The platform further enables utility service providers by streamlining tasks, field assignments and inventory management. The Peak Workflow platform aids project managers in keeping work orders on track, ensuring qualified personnel are assigned, and maintaining clear and effective communication between the field and the office for customer notifications.

What separates Peak Workflow from other solutions?

Peak Workflow’s success is empowered by its customers and alliances. The team at Conductive Digital repeatedly talks about customers directly influencing the Peak Workflow roadmap.

Our focus is on facilitating the swift modernization of utilities by providing them with the necessary visibility to adeptly manage their infrastructure deployment and inspection initiatives. We provide utilities and utility service providers with innovative solutions to efficiently plan, manage, and report on those initiatives

“Customer satisfaction is paramount for us…,” stated Mr. Moberg.

Connected with numerous CIS platforms, asset management systems, and partners like Bad Elf and Trimble to gather GPS data, the software achieves remarkable accuracy. Collaborations with manufacturers for device programming and automation lead to reduced time in the field and notable cost reductions, enhancing overall productivity. Municipalities, cooperatives, vendors, and consultants are leveraging this cutting-edge tool to modernize the cities’ utilities nationwide, bringing speed, transparency, and efficiency to utility upgrades.

Through strategic customer dialog, integrations and partnerships, Peak Workflow is actively propelling efficiency and effectiveness in its service line.