POL: Delivering a Process-driven Approach to Digital Transformation

As the post-pandemic world is gradually transitioning into a ‘new normal,’ business leaders have had to revaluate their requirements and objectives and adopt digital transformation to take them through this drastic shift. Companies have rapidly implemented several digital transformation initiatives to enhance their efficiency, increase customer value, manage risks, and navigate new revenue generation opportunities. Despite its extensive adoption, organizations still lag due to their legacy methodologies and paper-based, manual processes laden with excel sheets and manuals, and periodic reviews. In such a scenario, there is a growing need to switch to digital tools to enhance these business processes and ultimately foster progressive growth within organizations.

Propelling businesses further in their digital transformation journey, especially in the Latin American market, is POL, a business technology firm dedicated to process automation and productive transformation. The company uses its deep industry knowledge to serve its end customers better, more efficiently, thereby increasing their overall profitability.

Operating in the LATAM region, POL witnessed how companies gradually shifted their focus from serving their local markets to expanding into the global business arena. Nevertheless, this paradigm shift created a significant hurdle around organizing and aligning themselves to support openness and compete and grow their businesses in the region. In their endeavors to transform, build a larger digital customer base, and deliver a seamless digital experience to end-consumers, business processes serve as the lifeline for digital transformation. “LATAM is a market that is just beginning its growth. We understand that LATAM does not work like the rest of the world as we mostly seek to do business with friends who commit to us and together we achieve a collective goal,” mentions Mateo CARMONA ARANGO, the Co-founder and CEOat POL.

POL principally focuses on three primary areas—business process automation, enterprise architecture, and document management. It offers services enabling both horizontal and vertical automation. In the former, clients can utilize the BPMS technology to establish a business process management system. The latter helps deliver RPA, RPO, and RDA by emulating a repetitive human task to a machine, saving them time and costs. The company also utilizes AI and ML to connect systems and let them derive actionable insights for clients. It trains the algorithms to make a prognosis, identify a pattern, and define business rules. This helps clients to have a fully automated process in place that doesn’t require human intervention. It further takes clients through their change journey by designing, transforming, and optimizing all their processes and assisting with document management by organizing, securing, and managing their documents within a centralized location while building a robust enterprise architecture.