POL
Delivering a Process-driven Approach to Digital Transformation

As the post-pandemic world is gradually transitioning into a ‘new normal,’ business leaders have had to revaluate their requirements and objectives and adopt digital transformation to take them through this drastic shift. Companies have rapidly implemented several digital transformation initiatives to enhance their efficiency, increase customer value, manage risks, and navigate new revenue generation opportunities. Despite its extensive adoption, organizations still lag due to their legacy methodologies and paper-based, manual processes laden with excel sheets and manuals, and periodic reviews. In such a scenario, there is a growing need to switch to digital tools to enhance these business processes and ultimately foster progressive growth within organizations.

Propelling businesses further in their digital transformation journey, especially in the Latin American market, is POL, a business technology firm dedicated to process automation and productive transformation. The company uses its deep industry knowledge to serve its end customers better, more efficiently, thereby increasing their overall profitability.

Operating in the LATAM region, POL witnessed how companies gradually shifted their focus from serving their local markets to expanding into the global business arena. Nevertheless, this paradigm shift created a significant hurdle around organizing and aligning themselves to support openness and compete and grow their businesses in the region. In their endeavors to transform, build a larger digital customer base, and deliver a seamless digital experience to end-consumers, business processes serve as the lifeline for digital transformation. “LATAM is a market that is just beginning its growth. We understand that LATAM does not work like the rest of the world as we mostly seek to do business with friends who commit to us and together we achieve a collective goal,” mentions Mateo CARMONA ARANGO, the Co-founder and CEOat POL.

POL principally focuses on three primary areas—business process automation, enterprise architecture, and document management. It offers services enabling both horizontal and vertical automation. In the former, clients can utilize the BPMS technology to establish a business process management system. The latter helps deliver RPA, RPO, and RDA by emulating a repetitive human task to a machine, saving them time and costs. The company also utilizes AI and ML to connect systems and let them derive actionable insights for clients. It trains the algorithms to make a prognosis, identify a pattern, and define business rules. This helps clients to have a fully automated process in place that doesn’t require human intervention. It further takes clients through their change journey by designing, transforming, and optimizing all their processes and assisting with document management by organizing, securing, and managing their documents within a centralized location while building a robust enterprise architecture.

Furthermore, POL enables clients to hack into its potential and find the best way to leverage the next growth curve. POL’s agile scrum methodology contains more than a decade of knowledge focused on process automation, which seeks to initiate the technological evolution of businesses in LATAM. This development is supported by its processes and customerfocused outlook that synchronizes across all its collaborators to fulfill their objectives while empowering each person in their role. With every engagement, the company first understands the type of client, their specific needs, and their existing operations and workflow. It then aligns the information of the final user to that of the process leader and the vision of the executive to propose appropriate technologies. Finally, POL builds a new product tailored to the client’s needs and gets their system up and running within a couple of months. “Our competitive position is simple: service, knowledge, and value. We do not abandon ship and always bring our client to good port, no matter how intense the storm is,” adds CARMONA-ARANGO.

Our competitive position is simple: service, knowledge, and value. We do not abandon ship and always bring our client to good port, no matter how intense the storm is

Since its inception in 2008, POL has only grown in capacity to add value to businesses. This is evident in its intervention in more than 2500 processes in 15 different sectors in the industry, with a success rate of 98 percent. For instance, while partnering with a government entity, the company delivered a digital process that made it possible to register COVID-19 contagion cases, assign responsible parties, and strictly monitor the evolution of each case. This also helps provide reports to the national government and have location maps, all within a weekend. The company is currently on its way to become “The Google” of processes based on the knowledge and permanent experimentation endeavors that materialize into technological solutions. It is also rolling out a system that learns by itself and offers several technology options for budding entrepreneurs across several industry verticals. “We will continue to serve as a consultancy company while maintaining a strong focus on consolidating all information about processes and services. We are aimed at making life easier for clients and maximize their profitability,” concludes CARMONA-ARANGO.