PoolPal
Hyperautomating the Complex Tasks of Commercial Pool Operations & Maintenance in the Modern Times

Imagining yourself in a public pool with your children, friends, or even on your own. There is nothing like it to refresh you and heal your fatigue. Yet, have you ever thought about how and who operates, maintains, and manages these pools?

Commercial pools are heavily regulated in certain regions of North America. And the associated cost of effort to acquire, train and keep knowledgeable talent, devise an educated operating budget and forecast failure and reduce future downtime makes one think, why would anyone build and run a commercial pool? Especially since commercial pools are neither ESG, Net-Zero, nor CX (bather experience) friendly. “Until Now!”

Focusing on all these aspects might sound hectic for pool stakeholders and operators, but PoolPal™ has changed the game with its state-of-the-art novel solution. PoolPal™ has built an industrial-level hyperautomation platform to help the commercial aquatics industry create a digital-twin of the facility, seamlessly maintain operations, comply with regulations and safety guidelines, and from the hyper optimization of the facility produce energy consumption savings and baselines.

“Our platform was designed with pool operators and their end users in mind. We make sure our clients are prepared for any situation while providing an optimal experience for pool visitors,” says Marc Pahlavan, CEO and Founder, PoolPal™.

The effectiveness of PoolPal™’s platform can be best understood through a real-life example. A company with a portfolio of swimming pools implemented the PoolPal platform to facilitate maintenance operations. Within a short time, the company realized one of their high-end rental multiunit residential building property pools in Ontario was consistently experiencing negative customer feedback. In spite of this, the pool operator had no idea where they were going wrong or what steps they should take. PoolPal™ CX analytics dashboard showed that the volume of negative feedback peaked during certain times in the evening. From the NLP dashboard, the company could glean that tenants who swam after work were having a conflict with the youth randomly occupying various spaces in the pool.

PoolPal ™ proposed that the client put lane dividers and signage in place to lay more structure. As a result, they reduced the number of complaints and visits to their offices, intercepted negative feedback on their Google review, and reduced the churn rate and cost of tenant acquisition.

PoolPal™ redefines commercial pool automation. In various forms, we display information that is meaningful to the end users: bathers, the operator and stakeholders. It gives them a wholesome and to-the-point idea regarding the safety and operations of the pool

This is just one instance; the PoolPal ™ platform is utilized by multiple commercial swimming pool stakeholders, innovators and sustainability advocates. The platform is powered by AIIOT sensors, edge and cloud computing, machine learning, and Natural Language Processing, collecting data every 20 seconds, resulting in hundreds of parameters, triggering patented logic and actions that lead to control, modulation and automation of the pool operations. The interfaces vary from CX kiosks, Web, App, Desktop and Mobile.

“PoolPal™ redefines commercial pool automation. In various forms, we display information that is meaningful to the end users: bathers, the operator and stakeholders. It gives them a wholesome and to-the-point idea regarding the safety and operations of the pool,” says Pahlavan.

PoolPal™ is a game changer for the commercial pool industry, which is heavily regulated, has been innovation-stagnant, and wasting time and money on redundant and low-value work. Commercial swimming pool stakeholders have an efficient and cost-effective way and a reliable resource that handles the pool operations 24/7. PoolPal™ enhances the end-user experience and gears the process to be more ESG & ‘Net-Fifty’ responsible.