Retail Process Engineering (RPE): Unleashing the Power of Unified Commerce

With the advancement in ecommerce, today’s consumers are demanding detailed product information that encompasses product availability, price, features, delivery options, and return policy. Powerful online inventory and order management solutions help customers track product delivery and conveniently return online orders in store. At the same time, retailers are aiming to increase customer engagement by monitoring the customer experience based upon transactions and interactions throughout the shopping life cycle. However, a lack of customer analytics across channels, siloed organizations, poor data quality, and inability to identify customers shipping trips often hamper retail business processes that allow for a true unified commerce shopping experience. This is where Retail Process Engineering (RPE) comes in.

Unified Commerce connects the dots between channels in real time. It demands change to the entire organization including planning, stores, digital commerce and fulfillment. From merchandising and store operations to vendors and consumers, real time data must be available to all parties to deliver products to today’s more savvy and demanding shoppers.

“In an omni-channel environment, the way consumers buy and retailers sell is changing drastically,” expresses Rob Henneke, EVP, RPE. Supporting retailers to successfully surpass customers’ expectations, RPE, a provider of innovative retail merchandising and supply chain consulting services, assists retailers to transition to a state-of-the-art and profitable unified commerce platform.

“We help retailers discover and break the barriers that hold them back from offering a cohesive unified commerce customer shopping experience,” asserts Henneke. Taking a ‘one-size-does-not-fit-all’ approach, RPE collaborates with retailers to offer unique solutions for addressing process-specific issues. The company assists retailers in business process improvement, package selection, strategic IT planning, systems implementation, version upgrades, and ongoing system support.

Embracing technology-enabled solutions, RPE facilitates core retail operations such as merchandising, planning and allocation, replenishment and Point of Sale (POS). Partnering with trusted and leading software vendors like JDA, Jesta I.S, and Multidev Technologies, RPE offers up to date, robust, single platform solutions that are customer focused.