Revation Systems: Placing Humans in the Middle of Digital Transformation

Today, customers, especially in the banking industry, demand seamless access to expert service personnel who can quickly address their complex and emergency situations. It goes without saying that although digital channels are preferred for banking, human intervention remains the top priority for customers to secure their financial transactions. That said, regional and community banks struggle to deliver a high-touch customer experience (CX) across the digital and physical domains. The reason? A lack of resources and the coinciding capital to acquire and manage cutting-edge technologies available in the market.

Led by a team that strongly believes in forging human relationships to maximize CX, Revation Systems offers innovative and secure communication solutions that enable banks’ customers to achieve financial security. “At Revation, we believe in the power of human relationships and that innovation in communication will connect people at the bank with their customers,” says Perry Price, CEO of Revation. “With such a belief, we make and secure intelligent communication across digital and physical channels to deliver high-touch experiences to customers of banks, credit unions, and even healthcare organizations.”

As different regional and community banks have unique needs for a holistic digital transformation, Revation has developed LinkLive Banking, a unified communications solution that helps banks communicate with customers, employees, and business partners seamlessly across channels. Built from the ground up with a security first mindset and a flexible framework, the solution—built in-house—easily aligns with the users’ digital transformation agenda.

LinkLive Banking is a modular solution comprising three bundles. The LinkLive Messaging bundle gives consumers the ability to securely communicate with their bank from anywhere at any time. On the other hand, the LinkLive Engagement bundle allows knowledgeable support teams to communicate with customers at any point along their customer journey. The teams can engage customers across channels through video collaboration or other modes. LinkLive Advanced is yet another bundle that delivers the full suite of LinkLive functionality while additionally transforming clients’ digital and physical channels to deliver secure and enhanced CX.