More than Storage Services
Initiating their partnership seven years ago when NetApp was emerging as a de-facto standard for Network Attached Storage (NAS), RTP Technology’s services today extend beyond storage, infrastructure, and mobility to a complementary combined product strategy. From a technical standpoint, for the smooth functioning of the front end, RTP Technology conducts presales where architecture, design, and capacity training is devised. The company ensures that right configuration is implemented in the front end which prevents friction in the back end. “Careful planning of the front end saves us time, while at the back end we have another group of engineers coordinating onsite deployments in tune with capacity planning for peak performance,” explains Robbins. Handling traditional storage operations, as well as architecture and project management, RTP Technology offers consulting services on an onsite basis for their clients. In one instance, it took just one phone call from a large international bank to get RTP
“The trading floor had come to a halt due to an internal snag, which tripled the workload,” describes Robbins. After gauging the business needs of the customer, RTP Technology deduced that the shortcoming was not in NetApp, but a flawed critical algorithm in their program that required changing. RTP Technology devised a capacity plan which, apart from improving performance, notified the customer about their volume limit and resolved the problem in a week. “We did not bring in the cost till we solved the problem, which speaks volumes about the trust NetApp vests in us when it comes to leveraging their technology,” expounds Robbins. In the end, NetApp was appreciative of RTP Technology’s ability to solve the problem through specific resources and recommendations, while the customer experienced immense growth in their business.
Effective Pairing of Technology and Solutions
Servicing a broad spectrum of clientele from global corporations to U.S. based companies RTP Technology holds expansive knowledge on data center technologies and solutions across industries. According to Robbins, NetApp’s wide array of technology solutions, along with its single operating system for diverse applications brings in better data protection and capacity utilization for its users. Additionally, engineers at RTP Technology go through regular training to stay abreast of the updates on new products and tools. The company believes in extending the concept of a service provider and reseller by delving deep into engineering to resolve customer issues. Their many years of experience coupled with strong partnerships are the core reasons behind RTP Technology’s ability to match effective technology and personnel with corporate specific IT demands. Always in a supportive mode versus reactive mode, RTP Technology does not perceive customer engagement as transactions and builds relationships for optimum delivery of solutions.
Our strategy is not only to build solutions, but also to support those solutions through onsite services and technical resources, relieving customers from mundane technology tasks
“With evolving technology, customer demands are perennially changing and clients in turn want applications to be set up in a short timeframe. Regardless of the demand, our goal is to go against all
Best of Breed over Standard Solutions
When it comes to deploying solutions, RTP Technology operates with a certain degree of consistency, reliability, and accountability that are part of the company’s core value. “In some cases, NetApp is the right fit, while EMC could be the answer in other instances. Our technical resources are in direct contact with storage companies, deploying solutions that are best suited for our clients,” explains Robbins.
The company works closely with NetApp and other vendors, diminishing the gap between enterprises and their customers by providing best of breed technology in accordance to a client’s need. By integrating NetApp products with other platforms—blending HP Servers and CISCO networks with Netapp storage—RTP Technology delivers a preconfigured rack of equipments that is tested and supported. “Our strategy is not only to build solutions, but also to support those solutions through onsite services and technical resources, relieving customers from mundane technology tasks,” explains Robbins.
Keeping Up with NetApp
Currently, RTP Technology is building on their cloud solutions by collaborating with cloud providers and tying them with Netapp. In the near future, the company plans on further enhancing these services and extending their offerings to major manufacturers and retail communities. Furthermore, in partnership with prominent software firms like Splunk, RTP Technology is making great advancements in big data deployments. Major developments on Netapp are also on the charts for competent new products. “NetApp considers us as one of their premier partners and we want to further cement that relationship,” quips Robbins. For better customer outreach, the company will extend its roots in London and Germany, while incorporating more innovative solutions and better technology. As the future of software defined storage, flash, and virtualization is expected to undergo major evolutionary advancements, it is likely that DNA storage and helium drives will replace current data storage methods. While NetApp is making a massive headway in transforming organizations into a shared IT infrastructure, the promising stint exhibited by RTP Technology in NetApp is only expected to grow by leaps and bounds for years to come.