Semnox Solutions Pvt. Ltd.: Well-rounded Solutions for Evolving Business Needs
Semnox Solutions Pvt. Ltd. is an advanced technology solutions provider on a mission to help the entertainment and leisure industry leave a lasting impression on guests. As Semnox’s holistic IT solutions simplify payments, inventory management, and ticketing, among various other business functions, its clients and their teams can better focus on improving guest experience. The integrated technology environment enabled by the solutions promotes automation and self-service, allowing guests to be in control of their experiences. With the finger on the pulse of the guests through centralized data access, clients can reach guests in new, interesting ways with discounts, coupons, merchandize, and promotions. “Our solutions provide a centralized and standardized way of managing the operations in a highly automated fashion. Such an approach sets the foundation for high employee productivity that further improves customer satisfaction and business performance,” says Kiran Karanki, CEO, Semnox.
One of the key offerings of Semnox is Parafait. This platform is designed keeping in mind the entire gamut of services in an entertainment venue. Integrating data from across business functions, including staff management, maintenance, inventory, and online purchasing, Parafait creates a rich data environment that provides managers and operators with a 360-degree view of the guests and their personalized needs.
Before recommending a technology, Semnox works closely with its clients to understand clients’ challenges. “For our large clients, we prepare a three-year plan, execute it, and make changes as and when required by analyzing the situation,” says Karanki.
Our solutions provide a centralized and standardized way of managing the operations in a highly automated fashion
“We are renowned for our quick time to market.”
At the heart of the company’s solutions and business strategy lie their strong values. “We are a team driven by innovation, collaboration, customer-first approach, and integrity,” says Karanki. Semnox conducts annual customer satisfaction survey in which more than 90 percent of its clients have said that they would refer the company to others, which is an enviable feat in today’s competitive entertainment and leisure industry.
One of its clients, Christina Vitagliano, founder and CEO of Monster Mini Golf, said, “After learning of Semnox through another industry partner, we quickly learned that Semnox has placed ethics and prompt/sincere customer service at the top of their list, and I believe, as a result of their self-pride, the Semnox system is top-notch in both technology and reliability. And, our franchisees are more than pleased as there is no exorbitant and unnecessary fees.” Monster Mini Golf is a franchised chain of entertainment centers that has consolidated all its systems for various business functions using Parafait.
With the zeal to create more such success stories, Semnox is resolute to take its value to new heights with further innovation. The company is building new signage templates with enhanced plug and play features for different business scenarios. The templates will focus on food and beverage menu, other promotions, and attractions near the que area. The company also aims to use Smart TVs to save signage cost. Active in more than 2,000 sites, Semnox continues to enthrall its audience the world over.
Semnox Solutions Pvt. Ltd. News
Vietnam's Minera Hot Springs Binh Chau Goes 100% Cashless with Semnox’s Parafait Park Management System and Speed POS
Minera Hot Springs Binh Chau, Vietnam has partnered with Semnox Solutions and Speed POS Vietnam to implement technology-driven solutions at their 13-hectare hot springs resort. This partnership has equipped the resort with advanced modern technology solutions for their day-to-day operations. The implementation involves an end-to-end solution with ticketing, automated access control, F&B counter, retail, and locker management, all in a single integrated system. With the aim to bring this beneficial wellness guests, Minera Hot Springs Binh Chau has harnessed Vietnam’s natural hot springs and created a bath culture inspired by different cultures from around the world, especially Japan.
“At Minera, you will discover true relaxation and healing, not only for your body and muscles but also for your mind. It is a retreat to pure happiness, where you can finally find the real connection from within and to your loved ones,” says Ngan Nguyen, marketing manager at Minera Hot Springs Binh Chau. The 13-hectare hot offers more than 30 hot mineral bath services that include swimming pools, hot and cold saunas, and spa treatments.
Semnox’s Parafait Park Management System has helped the resort cater to their operations and reporting needs. Being a one-stop solution, the solution has been effective in managing the wide range of offers and services under a single umbrella. With this advancement, Binh Chau becomes the first park in Vietnam to go 100% cashless, with the introduction of wristbands.
A single wristband can be used by the customer for access, spend and lockers across the park. The access to various indoor and outdoor facilities like forest, spa and mud bath is automated through the Semnox readers which are installed at the entry gates of the facilities, making it easy and safe for customers by minimizing physical contact, and reducing the time taken at the entry to various facilities. It also benefits the venue management team as they can now focus on customer service and other productive areas. The park is also able to create innovative and attractive combo packages including tickets and F&B to cater to the customer needs and demands. The team will be able to further utilize the system capabilities like CRM, memberships, promotions, etc., to bring in more revenue, maximize the efficiency and increase profits.
“We are happy to announce yet another successful project with our partner Speed POS in Vietnam. With Speed POS, we have a like-minded partner who are customer focused and this has helped us to combine the strength of the Semnox’s technology with local support and knowledge of Speed POS.” said Ashish KS, Group Client Partner, Far-east parks for Semnox.
Adventureland Opens its Fourth Store with Semnox Solutions in Al Ain, UAE
Adventureland comes to Jimi Mall, Al Ain! With its wide variety of leisure games and activities, the new store at Al Ain focuses on providing a fun atmosphere for children, while adhering to the highest standards of safety measures, amidst the COVID-19 pandemic.
“We are happier to work with the Semnox Solutions cashless system from past 6 years. Their extensive support and timely completion of the projects has helped us in this Business. We have always aimed to provide the best attractions to the kids in our area, and Semnox has assisted us immensely to achieve this” said Mr. Malek Mansour, General Manager at Adventureland.
Retaining the fun quotient, while ensuring safety measures sure is a challenge, but Adventureland is all set!
“Adventureland has been one of our oldest and most valued clients in the UAE. Their impressive indoor activities have always attracted children and it seems to be the best place to hang out for families. And in the current situation, going cashless is the need of the hour and our system at Semnox serves this purpose with its RFID-enabled technology solutions helping businesses like Adventureland operate smoothly,” said Meghashyam, Client Manager (MEA) of Semnox Solutions.
Loveland Laser Tag, Colorado implements ‘Klaimprize’ - Semnox’s Self-Service Redemption Kiosk
Loveland Laser Tag, a 5,700 square foot Family Entertainment Centre with laser tag arena, escape rooms, indoor ropes course, bumper cars, 4D motion theatre, laser maze, climbing wall and arcade, is an action-packed adventure arena in Colorado. The venue recently implemented Semnox's self-service redemption kiosk - Klaimprize, a kiosk that offers a fast and hassle-free gift redemption process for both the customers and the venue.
With the unprecedented market conditions following the COVID-19 pandemic where a lot of venues in the entertainment and leisure industry have been staying low, Loveland Laser Tag has taken this as an opportunity to modernise their facility and reduce operation overheads, while finding ways to encourage social distancing, and keep the business going.
"The old method of our redemption counter was as we see probably at most FECs, where we have a couple of redemption stations, and kids will crowd around picking up prices etc. In our facility we do not have the space to do a retail-style layout for a redemption counter. So, we wanted to find a way to improve the redemption experience. We added two of Semnox’s Klaimprize kiosks and now customers can go up and choose their own redemption prices. This has cut down on our staffing cost because on slow days we don’t actually have to staff the redemption counter", says Jeff Willy, Owner, Loveland Laser Tag.
The process of redemption in the kiosk is simple, where the customer taps his card when prompted, and based on the available tickets he is displayed products which fall within the price of the tickets available for redemption. The customer needs to select the products he wishes and confirm the order. A receipt is then generated with a copy of the receipt sent to the redemption counter. The customer just needs to walk to the counter and collect his redeemed gifts. There is no waiting time at the counters anymore, and the operations are so much more simplified!
“Our innovative redemption kiosks have significantly reduced queues at the redemption counters. This helps reduce the overhead costs while boosting customer satisfaction”, says Kiran Karanki, CEO, Semnox.