Serviam: Streamlining Vendor Relationship Management

In the age of hybrid IT, it’s critical for an organization to develop a strategy that uses their technology to drive new growth, ensure operational success, and enhance profitability. However, a good strategy needs good partners to support it, and it takes a strategic approach to find the right technology vendors and manage them. It takes expertise, experience, and a lot of time most teams don’t have to control costs, ensure excellent service deliverability, and reduce potential risks in the vendor relationship.

Unfortunately, vendor management is neither well understood nor widely implemented. Due to the sheer lack of knowledge or an internal belief that the organization should already be the experts in everything dealing with I.T., many organizations navigating through this complex task often find themselves overpaying for services or losing money on a range of hidden costs.

Enter Serviam. This Colorado-based IT vendor management service provider specializes in offering end-to-end services to help organizations manage their engagements with IT and other technology vendors. As the Co-Founder and Finance Expert of Serviam, Mike Lipic, says, “We adopt a simple philosophy: get in where you fit in. It enables us to help clients determine which vendor best fits their needs while keeping in mind relevant features, price, availability, risk and security, and compliance regulations.”

A typical client engagement begins with Serviam understanding their varying requirements, existing capabilities, and challenges in building and optimizing their IT environment. Upon identifying their business imperatives, Serviam helps them find the right vendors for services such as virtual CIO/CISO, desktop support, security management, PCI compliance, renegotiation on Microsoft licensing.

Serviam’s recent collaboration with a client looking for a vendor to support their Avaya telephony platform exemplifies its value proposition. In its initial assessments, the firm realized that they are equipped with the right equipment and technology to perform operations successfully. However, the lack of a good governance system to manage their ticket flow internally had put them at a disadvantage.

Dedicated to help them, we developed a strategic plan to bring in an efficient project management system that would serve as a centralized coordinator for their IT teams, streamlining their ticket management functions,” says Mike Gieger, Co-Founder and Negotiations Expert of Serviam.