ServiceSPAN: Eliminate Software Limitations for Enhanced Productivity

CIOs are now forced to adopt manually intensive workarounds such as emails, spreadsheets, and digital forms to fill-in the software limitations that can be both time consuming and difficult for employees to follow. It can lead to increased employee frustration and backlogs. “In such circumstances, business changes become impossible and employees are expected to work harder, eventually affecting the overall productivity,” says Daniel Corcoran, President and Founder, ServiceSPAN. “This may seem unavoidable since the existing software is too difficult to change.” This is where New York based ServiceSPAN comes into picture with the promise of enabling IT systems to match the pace of business transformation.

ServiceSPAN’s Work Center Manager (WCM) helps combine disparate IT infrastructures and provide a consolidated environment for users to work. The company enables enterprises to have the benefit of consolidating their applications, without the actual costs of doing so.

“WCM is browser-based, but without browser buttons, it gives the appearance of a desktop application on an enterprise workstation,” points out Corcoran. Its VMware virtual server manages traffic of the users and the applications they need, and the overall integration is facilitated through web services, API’s, database queries, or screen scraping. The product provides a smart web-based desktop environment that searches multiple applications for necessary data related to the work and presents the information in a streamlined and enhanced view.

WCM adds a work distribution mechanism on top of a customer’s legacy applications, consolidating many work silos and other sources such as emails, spreadsheets, and more into a single repository. It automates the fetching of data from various sources and displays to employees only the necessary information needed to complete an item of work.

With WCM, each process can be measured differently and then combined so that employees can be evaluated across a variety of processes, including an individual's contribution to the organization as a whole in meeting quality and quantity goals.